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neutronbob
Currently Being Moderated

ID CS6 Crashes on Start

Aug 5, 2012 11:08 AM

Tags: #crash #cs6

ID routinely crashes on startup when I double click on an ID file - Windows dialog pops up stating that it is searching for a solution (never finds one).  After that goes away I can double click on the ID file again and all is well  - so it does not stop me from using ID...

 

This used to happen on my laptop with CS-5 but never on my desktop.  Now that I have upgraded to CS-6, it now happens on my desktop as well.  It is now irritating enough to cause me to post a question...

 

Both machines Windows 7 Pro - 64 bit.

 

Any ideas on next steps here?

 
Replies
  • Currently Being Moderated
    Aug 5, 2012 11:29 AM   in reply to neutronbob

    Are you using a font manager?

     
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    Aug 5, 2012 5:34 PM   in reply to neutronbob

    The bad news is Windows doesn't produce a crash report with any really useful information, so all we can do is guess...

     
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    Aug 6, 2012 11:07 AM   in reply to neutronbob

    Are there any similar software products on both systems? Antivirus or additional plugins perhaps?

     

    Running through some steps in http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html crosses my mind, particularly running in a simplified startup to see if anything might be trying to monitor the application when launching that first time.

     
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    Aug 7, 2012 5:59 AM   in reply to neutronbob

    Could be Norton...

     

    It sounds like somthing isn't getting the chance to finish loading before ID tries to open the file.

     
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    Aug 7, 2012 6:01 AM   in reply to Peter Spier

    And I second Scott's suggestion to try a simplified startup configuration. Run MSConfig and turn off startup programs that you don't need (which includes pretty much everything on the list, but especially the a/v and any other malware scanner). Test ID, then start adding things back until it fails, presuming it worked on first test.

     
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