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Flash says already installed but it is not

Aug 5, 2012 11:52 AM

As stated.  I was having problems viewing some videos and figured it may be a problem with flash.  I had the 32bit version but I am running windows 7 64bit.  So I uninstalled adobe flash from the computer using the control panel, then rebooted.  Now When I attempt to download the Flash 64bit from the website (using IE 9, 64bit) the program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed.  But it is not installed and does not exist anywhere I can find on my computer.

thanks for any help

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Aug 5, 2012 12:30 PM   in reply to quietstep

    I am having the same exact issue under the same exact circumstances. Someone please help.

     
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  • Currently Being Moderated
    Aug 5, 2012 12:50 PM   in reply to Fiat500Sport

    I also am having the same problem.  Vista 32 bit.  All was fine yesterday, now lots of problems.  There has to be fix for this.

     
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  • Currently Being Moderated
    Aug 5, 2012 12:56 PM   in reply to quietstep

    Same problem here! I have tried uninstalling all adobe products and rebooting, then reinstalling and the others did fine but I keep getting this same message on Flash Player. Very frustrating!

     
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  • Currently Being Moderated
    Aug 5, 2012 12:57 PM   in reply to quietstep

    I can't upload with flash uploader... or view flash videos. Same at "quietstp" stated. I use this comp for work and am dead in the water wo these things working properly.

     

    The program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed.  But it is not installed and does not exist anywhere I can find on my computer.

    thanks for any help

     
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  • Currently Being Moderated
    Aug 5, 2012 12:59 PM   in reply to quietstep

    This just started 3 days ago

     
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  • Currently Being Moderated
    Aug 5, 2012 1:59 PM   in reply to Fiat500Sport

    I am having the same problem - it started a few days ago - now I can't install Flash Player no matter what I've tried.

     
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  • Currently Being Moderated
    Aug 5, 2012 2:50 PM   in reply to quietstep

    Ok Adobe... feel free to chime in... the problem is with both I.E. and Firefox 64 and 32 bit. I have windows7 64bit OS but the problem does not seem to be limited my OS. I have tired everything... uninstall... reinstall update... and still the issue exists.   I show that flash player is installed but both browsers tells me that it needs to be updated. When I try to update it tells me I already have the latest version... and cancels the update. There must be some issue beyond my end because there is nothing more I can do from here.

     
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  • Currently Being Moderated
    Aug 5, 2012 6:00 PM   in reply to quietstep

    Weird - so many users with the same problem!

     

    I am going to test this now; uninstall, then reinstall Flash Player on my Win7 x64 system...

     
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  • Currently Being Moderated
    Aug 5, 2012 6:10 PM   in reply to quietstep

    I am unable to reproduce that; I have just uninstalled / reinstalled three times - no problem whatsoever.

     

    Here is what I did; try doing the same:

     

    If you still get any error messages, please post a screenshot of it.

     
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  • Currently Being Moderated
    Aug 5, 2012 6:49 PM   in reply to Pat Willener

    Ok... followed your instructions & got I.E. to work properly. But Firefox is still the same

     
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  • Currently Being Moderated
    Aug 5, 2012 7:41 PM   in reply to quietstep

    What is your display adapter, device driver version & date? (See http://forums.adobe.com/thread/945765)

     
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  • Currently Being Moderated
    Aug 5, 2012 7:42 PM   in reply to Fiat500Sport

    Fiat500Sport wrote:

     

    But Firefox is still the same

    Can you post a screenshot of that?

     
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  • Currently Being Moderated
    Aug 7, 2012 9:41 AM   in reply to Pat Willener

    Simplest and quickest and most CORRUPT solution is to run FLASH from Chrome.   Until this issue is correct, that seems the way to get the job done.

     

    It appears the issue is that Chrome is blocking the use of FLASH with any other brower because of some code embedded in the version of FLASH downloaded as an "update",  if the user did not UNCHECK the optional Chrome download that was available at the same time.    To run FLASH without Chrome you will likely have to uninstall both programs and reinstall the offered FLASH version making sure that Chrome is not downloaded at the same time.  If that does not work, it is probably simplest to go back to the next earliest version and download that. 

     

    It almost appears as if Adobe is in bed with Chrome and trying to help it further control the market .... this is a shame, because good products should need no help from clandestine "marketing" tricks.

     
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  • Currently Being Moderated
    Aug 7, 2012 6:02 PM   in reply to raynorshines

    What is your obsession with Chrome?  This topic is about Firefox.

     
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  • Currently Being Moderated
    Aug 7, 2012 6:23 PM   in reply to Pat Willener

    Obsession, observation maybe.... the discussion is about problems with FLASH updates and how this are not working.  I think the issue is common for those using  browsers other than, dare it say it... no I won't ... you know the one owned by Google

     
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  • Currently Being Moderated
    Aug 9, 2012 3:35 PM   in reply to Pat Willener

    I will update display drivers... and attempt the process again and see

     
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  • Currently Being Moderated
    Aug 9, 2012 5:58 PM   in reply to Pat Willener

    Flash Issue.JPG

    Side by side screen shot  <I.E.   >Firefox after followed your instructions.

     

    I have followed your instruction 3 times an still end up the same. I.E. works but Firefox still tells me I need to update. When I follow the prompt to update... it tells me I already have a newer version installed

     

    I uninstalled with listed uninstaller, deleted the files in the two directorys you listed, and downloaded both the offline .exe for each.... and installed each just as you instructed. I closed both I.E. and Firefox. then ran the offline installers.

     

    Here is the funny thing... when I install Adobe Flash that is for Firefox... a window opens in I.E. saying your installation was a success but does not work in Ff.

     
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  • Currently Being Moderated
    Aug 9, 2012 6:10 PM   in reply to Fiat500Sport

    Can you post the FlashInstall.log file from both install folders?

     
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  • Currently Being Moderated
    Aug 9, 2012 6:18 PM   in reply to Pat Willener

    =O====== M/11.3.300.268 2012-08-10+00-11-59.042 ========

    0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0004 [I] 00000011 1

    0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

    0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx

    0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.e xe

    0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.d ll

    0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0011 [I] 00000012

    =X====== M/11.3.300.268 2012-08-10+00-12-02.973 ========

     

    =O====== M/11.3.300.268 2012-08-10+00-16-09.999 ========

    0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0004 [I] 00000011 1

    0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0011 [W] 00001036 Software\Opera Software/Plugin Path 2

    0012 [W] 00001036 Software\Opera Software/Plugin Path 2

    0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

    0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.ex e

    0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

    0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0017 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

    0019 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe

    0020 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0021 [W] 00001106

    0022 [W] 00001106

    0023 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0024 [I] 00000012

    =X====== M/11.3.300.268 2012-08-10+00-16-14.604 ========

     

    2012-8-10+0-25-33.848 [error] 1226 1062

    =O====== M/11.3.300.270 2012-08-10+00-25-30.956 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0002 [I] 00000011 1

    0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5

    0004 [I] 00000018

    0005 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5

    0006 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.d ll 5

    0007 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.e xe 5

    0008 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_270.ocx

    0009 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe

    0010 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.d ll

    0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0012 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

    0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0015 [W] 00001106

    0016 [W] 00001106

    0017 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0018 [I] 00000012

    =X====== M/11.3.300.270 2012-08-10+00-25-35.800 ========

     

    =O====== M/11.3.300.268 2012-08-10+01-01-47.840 ========

    0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

    0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0002 [I] 00000011 1

    0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

    0010 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.ex e

    0011 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

    0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    0014 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

    0015 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe

    0016 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0017 [W] 00001106

    0018 [W] 00001106

    0019 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0020 [I] 00000012

    =X====== M/11.3.300.268 2012-08-10+01-01-52.133 ========

     
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  • Currently Being Moderated
    Aug 9, 2012 6:20 PM   in reply to Pat Willener

    0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

    0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0007 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

    0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0010 [W] 00001036 Software\Opera Software/Plugin Path 2

    0011 [W] 00001036 Software\Opera Software/Plugin Path 2

    0012 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll

    0013 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.ex e

    0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0015 [I] 00000012

    =X====== M/11.3.300.268 2012-08-10+00-16-11.214 ========

     

    =O====== M/11.3.300.270 2012-08-10+00-25-31.571 ========

    0000 [I] 00000010 "C:\Windows\TEMP\{47A456C8-3B4B-48B3-A504-D323FC78356B}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295

    0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

    0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.e xe 5

    0004 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_270.ocx

    0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.e xe

    0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.d ll

    0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0008 [I] 00000012

    =X====== M/11.3.300.270 2012-08-10+00-25-32.795 ========

     

    =O====== M/11.3.300.268 2012-08-10+01-01-48.720 ========

    0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\{DB74FCA5-0C1F-4E2F-B9B1-910C632B12 BF}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

    0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll

    0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.ex e

    0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0012 [I] 00000012

    =X====== M/11.3.300.268 2012-08-10+01-01-49.469 ========

     
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  • Currently Being Moderated
    Aug 9, 2012 6:22 PM   in reply to Fiat500Sport

    Looks good to me...

     

    In Firefox, type about:plugins in the address bar; can you see Shockwave Flash ?

     
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  • Currently Being Moderated
    Aug 9, 2012 6:26 PM   in reply to Pat Willener

    shock.JPG

     
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  • Currently Being Moderated
    Aug 9, 2012 6:43 PM   in reply to Pat Willener

    shockw.JPG

    and

     
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  • Currently Being Moderated
    Aug 9, 2012 6:57 PM   in reply to Fiat500Sport

    Thank you; I see that you have RealPlayer installed, which is known to have a conflict with Flash Player 11.x

     

    Can you try to disable Real Player and see if FP works?

     

    Or before that, try restarting Firefox in Safe Mode (from the Help menu).

     

    P.S. I have to go now; I will not be able to reply for a few hours.

     
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  • Currently Being Moderated
    Aug 9, 2012 6:58 PM   in reply to Pat Willener

    already installed.JPG

     
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  • Currently Being Moderated
    Aug 9, 2012 7:06 PM   in reply to Pat Willener

    OK.... you nailed it. I disabled everything named REAL... and it works. Ty for taking the time to help me Pat

     
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  • Currently Being Moderated
    Aug 9, 2012 7:59 PM   in reply to Fiat500Sport

    Great!  Hopefully that conflict will get resolved in a future release.

     
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  • Currently Being Moderated
    Aug 10, 2012 2:51 PM   in reply to Pat Willener

    My problem started when I changed internet servers two days ago. My existing FP disappeared and when I tried to install it again, it says: A newer version is already installed. I have Adode Reader and Adobe Air, but not Adobe Flash Player. I uninstalled Chrome and Real Player, but still get the same message. I have IE9, Windows Vista, 32 bit. I'm curious about the rash of FP problems in the last few days and why mine would stop working and disappear from the Programs Control Panel.

     
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  • Currently Being Moderated
    Aug 10, 2012 3:40 PM   in reply to Carol Luce

    Eureka! I tried Pat's instructions and it worked! However, I think I have the version 10., rather than the 11. But whatever works. Thank you so much, Pat.

     
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  • Currently Being Moderated
    Aug 11, 2012 6:26 AM   in reply to Pat Willener

    This worked for me. Thanks!

     
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  • Currently Being Moderated
    Oct 12, 2012 8:44 PM   in reply to raynorshines

    I also wasn't able to install or update Adobe Flash with Firefox or IE.  I also wasn't able to watch video's in either browser.  Tried several things with no luck until I read your post.  I had Google Chrome on my computer so I opened it and tried to watch a video and it worked just fine.  Then I uninstalled Google Chrome and now Adobe Flash and videos work in both Firefox and IE.  Thank you!

     
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  • Currently Being Moderated
    Oct 26, 2012 6:35 AM   in reply to szmelp

    I checked with adobe:plugins and I don't have anything "REAL" on my computer. I removed the other versions of flash from "Add/Remove Programs" and I'm still getting the error message "There is a higher version exist on the system , Can't install".

     
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  • Currently Being Moderated
    Oct 26, 2012 6:57 AM   in reply to Moes12

    In addition, I just uninstalled google chrome and I still have the same error message.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Oct 26, 2012 4:02 PM   in reply to Moes12

    @Moes12 - Please try running the stand alone Flash Player uninstaller found here (ir's required if you want to go back to a previous version) - http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

     

    How do I revert to a previous version of Flash Player?

     
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  • Currently Being Moderated
    Oct 26, 2012 10:12 PM   in reply to Chris Campbell

    Hi Chris,

    When I click on the link you gave me it tells me to close Internet Explorer. IE is the only thing that I have on my computer now as I removed Chrome to see if that would help with opening my swf file. Thus fare it hasnt. Thank you for the help.

     

     

    Regards,

    Ted

     
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  • Currently Being Moderated
    Oct 28, 2012 10:38 PM   in reply to Moes12

    Ted,

    For running the file that Chris provided, you need to close Internet Explorer. Could you please try run it again and see?

     

    Thanks,

    Sunil

     
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  • Currently Being Moderated
    Mar 23, 2014 6:27 PM   in reply to Pat Willener

    I have IE 11 and have tried numerous times to install the latest release of Adobe Flash Player.  I get the message that the install is complete, but it does not work with some sites. When I checked IE 11 under settings/Manage Add-ons the current release of Flash Payer showed as installed and enabled but would not work. 

    I followed your instructions and now under on IE 11 under Settings/Manage Add-ons for the first hour the Shockwave object did not show, but now it does as enabled, but the problem of not being able to view videos on many web sites using IE still exists, giving a message that Flash Player is not installed.  The problem does not exist on Chrome, but do not want Chrome to be my default browser.

    What can I do next?

     
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  • Currently Being Moderated
    Mar 23, 2014 7:43 PM   in reply to ChuckStogner

    "User-Agent Strings"

     

    That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.

     

    Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

    The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.

    Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

    They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

    I'm not big on "pretending" so I recommend actually using another browser... even if you LOVE IE. It's been screwed up intentionally and MS is going to keep it that way, because they DON'T CARE about what you want.

    Firefox (from Mozilla)

    Opera (from Opera)

    Safari (from Apple)

    Chrome (from Google)

    ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

     
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