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Installing Flash Player

quietstep

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Flash says already installed but it is not

Aug 5, 2012 11:52 AM

As stated. I was having problems viewing some videos and figured it may be a problem with flash. I had the 32bit version but I am running windows 7 64bit. So I uninstalled adobe flash from the computer using the control panel, then rebooted. Now When I attempt to download the Flash 64bit from the website (using IE 9, 64bit) the program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed. But it is not installed and does not exist anywhere I can find on my computer.

thanks for any help

40528 Views 37 Replies Latest reply: Sunil_Bhaskaran, Oct 28, 2012 10:38 PM

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1. Fiat500Sport,

Aug 5, 2012 12:30 PM in reply to quietstep

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I am having the same exact issue under the same exact circumstances. Someone please help.

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2. dnowetner,

Aug 5, 2012 12:50 PM in reply to Fiat500Sport

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I also am having the same problem. Vista 32 bit. All was fine yesterday, now lots of problems. There has to be fix for this.

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3. jessicakp,

Aug 5, 2012 12:56 PM in reply to quietstep

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Same problem here! I have tried uninstalling all adobe products and rebooting, then reinstalling and the others did fine but I keep getting this same message on Flash Player. Very frustrating!

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4. Fiat500Sport,

Aug 5, 2012 12:57 PM in reply to quietstep

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I can't upload with flash uploader... or view flash videos. Same at "quietstp" stated. I use this comp for work and am dead in the water wo these things working properly.

The program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed. But it is not installed and does not exist anywhere I can find on my computer.
thanks for any help

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5. Fiat500Sport,

Aug 5, 2012 12:59 PM in reply to quietstep

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This just started 3 days ago

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6. shebacat21,

Aug 5, 2012 1:59 PM in reply to Fiat500Sport

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I am having the same problem - it started a few days ago - now I can't install Flash Player no matter what I've tried.

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7. Fiat500Sport,

Aug 5, 2012 2:50 PM in reply to quietstep

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Ok Adobe... feel free to chime in... the problem is with both I.E. and Firefox 64 and 32 bit. I have windows7 64bit OS but the problem does not seem to be limited my OS. I have tired everything... uninstall... reinstall update... and still the issue exists. I show that flash player is installed but both browsers tells me that it needs to be updated. When I try to update it tells me I already have the latest version... and cancels the update. There must be some issue beyond my end because there is nothing more I can do from here.

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8. Pat Willener,

Aug 5, 2012 6:00 PM in reply to quietstep

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Weird - so many users with the same problem!

I am going to test this now; uninstall, then reinstall Flash Player on my Win7 x64 system...

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9. Pat Willener,

Aug 5, 2012 6:10 PM in reply to quietstep

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I am unable to reproduce that; I have just uninstalled / reinstalled three times - no problem whatsoever.

Here is what I did; try doing the same:
download the FP uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html and save it to disk
download the offline installers from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header and save them to disk
close all browser windows, then run the downloaded uninstaller
delete any remaining files in
C:\Windows\system32\Macromed\Flash
C:\Windows\syswow64\Macromed\Flash (except mms.cfg - you can leave that)
now run the downloaded installers

If you still get any error messages, please post a screenshot of it.

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10. quietstep,

Aug 5, 2012 6:34 PM in reply to Pat Willener

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Hi Pat. These steps worked for me. I was able to use the uninstaller, delete the left over files in the system folders, and install the most recent version of Adobe Flash. Thanks so much for your help. How that I have Flash installed again my original problem still exists (the main reason i was trying to uninstall and reinstall it). Some adds and videos online are not displaying. I get audio, and the video is playing, however it is just a blank white box where the video should display. If I scroll the page I can see the video flicker so I know its loading and its playing, but its just a blank white box. Any ideas? Thanks again for the help with the installation problem.

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11. Fiat500Sport,

Aug 5, 2012 6:49 PM in reply to Pat Willener

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Ok... followed your instructions & got I.E. to work properly. But Firefox is still the same

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12. Pat Willener,

Aug 5, 2012 7:41 PM in reply to quietstep

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What is your display adapter, device driver version & date? (See http://forums.adobe.com/thread/945765)

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13. Pat Willener,

Aug 5, 2012 7:42 PM in reply to Fiat500Sport

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Fiat500Sport wrote:

But Firefox is still the same
Can you post a screenshot of that?

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14. raynorshines,

Aug 7, 2012 9:41 AM in reply to Pat Willener

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Simplest and quickest and most CORRUPT solution is to run FLASH from Chrome. Until this issue is correct, that seems the way to get the job done.

It appears the issue is that Chrome is blocking the use of FLASH with any other brower because of some code embedded in the version of FLASH downloaded as an "update", if the user did not UNCHECK the optional Chrome download that was available at the same time. To run FLASH without Chrome you will likely have to uninstall both programs and reinstall the offered FLASH version making sure that Chrome is not downloaded at the same time. If that does not work, it is probably simplest to go back to the next earliest version and download that.

It almost appears as if Adobe is in bed with Chrome and trying to help it further control the market .... this is a shame, because good products should need no help from clandestine "marketing" tricks.

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15. Pat Willener,

Aug 7, 2012 6:02 PM in reply to raynorshines

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What is your obsession with Chrome? This topic is about Firefox.

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16. raynorshines,

Aug 7, 2012 6:23 PM in reply to Pat Willener

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Obsession, observation maybe.... the discussion is about problems with FLASH updates and how this are not working. I think the issue is common for those using browsers other than, dare it say it... no I won't ... you know the one owned by Google

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17. Fiat500Sport,

Aug 9, 2012 3:35 PM in reply to Pat Willener

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I will update display drivers... and attempt the process again and see

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18. Fiat500Sport,

Aug 9, 2012 5:58 PM in reply to Pat Willener

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Side by side screen shot <I.E. >Firefox after followed your instructions.

I have followed your instruction 3 times an still end up the same. I.E. works but Firefox still tells me I need to update. When I follow the prompt to update... it tells me I already have a newer version installed

I uninstalled with listed uninstaller, deleted the files in the two directorys you listed, and downloaded both the offline .exe for each.... and installed each just as you instructed. I closed both I.E. and Firefox. then ran the offline installers.

Here is the funny thing... when I install Adobe Flash that is for Firefox... a window opens in I.E. saying your installation was a success but does not work in Ff.

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19. Pat Willener,

Aug 9, 2012 6:10 PM in reply to Fiat500Sport

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Can you post the FlashInstall.log file from both install folders?

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20. Fiat500Sport,

Aug 9, 2012 6:18 PM in reply to Pat Willener

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=O====== M/11.3.300.268 2012-08-10+00-11-59.042 ========
0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [I] 00000011 1
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx
0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.e xe
0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.d ll
0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 [I] 00000012
=X====== M/11.3.300.268 2012-08-10+00-12-02.973 ========

=O====== M/11.3.300.268 2012-08-10+00-16-09.999 ========
0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [I] 00000011 1
0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll
0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.ex e
0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0019 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe
0020 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0021 [W] 00001106
0022 [W] 00001106
0023 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0024 [I] 00000012
=X====== M/11.3.300.268 2012-08-10+00-16-14.604 ========

2012-8-10+0-25-33.848 [error] 1226 1062
=O====== M/11.3.300.270 2012-08-10+00-25-30.956 ========
0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [I] 00000011 1
0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5
0004 [I] 00000018
0005 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5
0006 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.d ll 5
0007 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.e xe 5
0008 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_270.ocx
0009 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.e xe
0010 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.d ll
0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0015 [W] 00001106
0016 [W] 00001106
0017 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0018 [I] 00000012
=X====== M/11.3.300.270 2012-08-10+00-25-35.800 ========

=O====== M/11.3.300.268 2012-08-10+01-01-47.840 ========
0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [I] 00000011 1
0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll
0010 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.ex e
0011 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0014 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0015 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe
0016 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0017 [W] 00001106
0018 [W] 00001106
0019 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0020 [I] 00000012
=X====== M/11.3.300.268 2012-08-10+01-01-52.133 ========

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21. Fiat500Sport,

Aug 9, 2012 6:20 PM in reply to Pat Willener

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0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll
0013 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.ex e
0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 [I] 00000012
=X====== M/11.3.300.268 2012-08-10+00-16-11.214 ========

=O====== M/11.3.300.270 2012-08-10+00-25-31.571 ========
0000 [I] 00000010 "C:\Windows\TEMP\{47A456C8-3B4B-48B3-A504-D323FC78356B}\InstallFlashP layer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.e xe 5
0004 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_270.ocx
0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.e xe
0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.d ll
0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 [I] 00000012
=X====== M/11.3.300.270 2012-08-10+00-25-32.795 ========

=O====== M/11.3.300.268 2012-08-10+01-01-48.720 ========
0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\{DB74FCA5-0C1F-4E2F-B9B1-910C632B12 BF}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll
0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.ex e
0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 [I] 00000012
=X====== M/11.3.300.268 2012-08-10+01-01-49.469 ========

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22. Pat Willener,

Aug 9, 2012 6:22 PM in reply to Fiat500Sport

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Looks good to me...

In Firefox, type about:plugins in the address bar; can you see Shockwave Flash ?

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23. Fiat500Sport,

Aug 9, 2012 6:26 PM in reply to Pat Willener

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24. Fiat500Sport,

Aug 9, 2012 6:43 PM in reply to Pat Willener

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and

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25. Pat Willener,

Aug 9, 2012 6:57 PM in reply to Fiat500Sport

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Thank you; I see that you have RealPlayer installed, which is known to have a conflict with Flash Player 11.x

Can you try to disable Real Player and see if FP works?

Or before that, try restarting Firefox in Safe Mode (from the Help menu).

P.S. I have to go now; I will not be able to reply for a few hours.

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26. Fiat500Sport,

Aug 9, 2012 6:58 PM in reply to Pat Willener

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27. Fiat500Sport,

Aug 9, 2012 7:06 PM in reply to Pat Willener

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OK.... you nailed it. I disabled everything named REAL... and it works. Ty for taking the time to help me Pat

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28. Pat Willener,

Aug 9, 2012 7:59 PM in reply to Fiat500Sport

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Great! Hopefully that conflict will get resolved in a future release.

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29. Carol Luce,

Aug 10, 2012 2:51 PM in reply to Pat Willener

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My problem started when I changed internet servers two days ago. My existing FP disappeared and when I tried to install it again, it says: A newer version is already installed. I have Adode Reader and Adobe Air, but not Adobe Flash Player. I uninstalled Chrome and Real Player, but still get the same message. I have IE9, Windows Vista, 32 bit. I'm curious about the rash of FP problems in the last few days and why mine would stop working and disappear from the Programs Control Panel.

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30. Carol Luce,

Aug 10, 2012 3:40 PM in reply to Carol Luce

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Eureka! I tried Pat's instructions and it worked! However, I think I have the version 10., rather than the 11. But whatever works. Thank you so much, Pat.

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31. tosime,

Aug 11, 2012 6:26 AM in reply to Pat Willener

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This worked for me. Thanks!

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32. szmelp,

Oct 12, 2012 8:44 PM in reply to raynorshines

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I also wasn't able to install or update Adobe Flash with Firefox or IE. I also wasn't able to watch video's in either browser. Tried several things with no luck until I read your post. I had Google Chrome on my computer so I opened it and tried to watch a video and it worked just fine. Then I uninstalled Google Chrome and now Adobe Flash and videos work in both Firefox and IE. Thank you!

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33. Moes12,

Oct 26, 2012 6:35 AM in reply to szmelp

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I checked with adobe:plugins and I don't have anything "REAL" on my computer. I removed the other versions of flash from "Add/Remove Programs" and I'm still getting the error message "There is a higher version exist on the system , Can't install".

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34. Moes12,

Oct 26, 2012 6:57 AM in reply to Moes12

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In addition, I just uninstalled google chrome and I still have the same error message.

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35. Chris Campbell,

Oct 26, 2012 4:02 PM in reply to Moes12

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@Moes12 - Please try running the stand alone Flash Player uninstaller found here (ir's required if you want to go back to a previous version) - http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

How do I revert to a previous version of Flash Player?

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36. Moes12,

Oct 26, 2012 10:12 PM in reply to Chris Campbell

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Hi Chris,
When I click on the link you gave me it tells me to close Internet Explorer. IE is the only thing that I have on my computer now as I removed Chrome to see if that would help with opening my swf file. Thus fare it hasnt. Thank you for the help.

Regards,
Ted

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37. Sunil_Bhaskaran,

Oct 28, 2012 10:38 PM in reply to Moes12

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Ted,
For running the file that Chris provided, you need to close Internet Explorer. Could you please try run it again and see?

Thanks,
Sunil

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