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yzponyhead
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cannot install adobe Premiere elements 9 disc

Jan 9, 2012 3:10 PM

I bought adobe photoshop elments 9 & adobe Premiere elements 9 sotftware from a store.

I have windows 7 on my computer.

I have installed disc 1 (adobe photoshop elements 9).  My computer said it installed sucessfully.

I went to install disc 2 (adobe premiere elements 9) & computer said 'Adobe Premiere elements 9 is not installed on the system or has corrupted. Please install adobe premiere 9 & retry'.

I also disable my antivirus software before I installed disc 1 and when I tried to install disc 2.

How can I install disc 2 ??

yzponyhead.

1824 Views   18 Replies   Latest reply: Philippe_A., Aug 6, 2012 12:13 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jan 9, 2012 4:11 PM   in reply to yzponyhead
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    Did you just purchased Photoshop and Premiere Elements 9?  The current version of both products in 10.

     

    I would recommend trying to copy the contents of your disc 2 to your desktop and seeing if you receive any disc errors.  This will help tell you if the disc is damaged.  If you do receive an error I would also try copying the files to a second computer to help determine if it is a failure of the optical drive or the installation media.

     
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  • yzponyhead
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    2. yzponyhead,
    Jan 9, 2012 4:30 PM   in reply to Jeff A Wright
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    yes i bought the product yesterday.

    I will try what you said to do.

     
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  • yzponyhead
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    3. yzponyhead,
    Jan 9, 2012 4:47 PM   in reply to Jeff A Wright
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    I have copied files to my desktop. I have not seen any errors come up.

    Does that mean the disc 2 is installed? When I open them up, it's just viewed as files/folders. Is that what it's supposed to look like?

    yzponyhead

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Jan 9, 2012 4:56 PM   in reply to yzponyhead
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    I am sorry yzponyhead I don't completely understand your post.  What are you opening?

     
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  • MichaelKazlow
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    5. MichaelKazlow,
    Jan 9, 2012 5:01 PM   in reply to yzponyhead
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    If you copied the files to your desktop you can try to run the Premiere installer from your desktop.

     
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  • yzponyhead
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    6. yzponyhead,
    Jan 9, 2012 11:11 PM   in reply to MichaelKazlow
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    I have tried to install Premiere elements 9 disc 2 from my desktop & again my computer is telling me adobe Premiere elments 9 is not installed on the system or has corrupted.

    What else can I try to install this disc 2 ?

    yzponyhead.

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Jan 10, 2012 10:08 AM   in reply to yzponyhead
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    Did you receive any error messages while installing the software? I would recommend running the Adobe Support Advisor to see if it detects any errors.

     
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  • yzponyhead
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    8. yzponyhead,
    Jan 10, 2012 2:11 PM   in reply to Jeff A Wright
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    No I did not receive any error messages while installing Disc 2 - only 'Premiere elements is not installed on the system or is currupted'.

    I did a check using adobe air & it says that there is no issues detected.

    I would like to get this retified asap so I can use this software that I have purchased.

    How can I install disc 2 onto my system?

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Jan 10, 2012 2:37 PM   in reply to yzponyhead
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    You receive that error message when you launch setup.exe from disc 2?  Or are you receiving the error message when you try to open Premiere Elements?

     
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  • yzponyhead
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    10. yzponyhead,
    Jan 10, 2012 2:49 PM   in reply to Jeff A Wright
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    I recieve that error message when windows is installing disc 2.

    Computer intializes, & prepares to install disc 2 then it says 'adobe premiere elements 9 is not installed or is currupted'

     

     
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  • Jeff A Wright
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    11. Jeff A Wright,
    Jan 10, 2012 3:55 PM   in reply to yzponyhead
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    If you go to Start>Control Panels>Program & Features does it list Premiere Elements there?  If so I would recommend removing it and then try the installation again.

     
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  • yzponyhead
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    12. yzponyhead,
    Jan 10, 2012 4:39 PM   in reply to Jeff A Wright
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    Yes adobe photoshop elements 9 is showing in control panel <program & features.

    I have already unistalled disc 1 & reinstalled it & still disc 2 cannot be installed on my system.

    I have also tried to install it from my desktop after copying files to that.

    I have tried to install it using administrator & autorun.

    I still cannot install disc 2!!!!

    What else can I try?????

     
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  • Jeff A Wright
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    13. Jeff A Wright,
    Jan 10, 2012 4:57 PM   in reply to yzponyhead
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    But does Premiere Elements 9 show up in Programs & Features?  I would also recommend reviewing Troubleshoot install using logs | Premiere Elements, Photoshop Elements to help identify where the failure lies.

     
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  • yzponyhead
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    14. yzponyhead,
    Jan 10, 2012 10:16 PM   in reply to Jeff A Wright
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    NO Premiere elements 9 does not show up in Programs & features, only adobe photoshop elements 9 which is disc 1.

    I am trying to install adobe premiere elements 9 which is disc 2.

    Maybe there is something wrong with  disc 2!!

     
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  • Jeff A Wright
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    15. Jeff A Wright,
    Jan 11, 2012 8:27 AM   in reply to yzponyhead
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    You should have received a disc error when copying the install files to your desktop if there was a problem with disc 2.  You could certainly contact the store you just purchased Photoshop and Premiere Elements 9 from to see if you can get a replacement copy.  Since both products are no longer the current version we do not have replacement media available.

     
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  • yzponyhead
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    16. yzponyhead,
    Jan 11, 2012 4:47 PM   in reply to Jeff A Wright
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    The only disc error I recieved was 'adobe premiere elements 9 is not installed on the system or is corrupted. This is disc 2 from the software pack.

    Disc 1 installed sucessfully.  i can see it in my program files.  Disc 2 has not installed it is not on my computer.

    I cannot get a refund from my store because I have entered the serial # & already registered the product. They cannot resell it.

    The store said if I get a reference # from you saying the disc 2 is faulty, I can recieve a refund.

    I await your reply.

     
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  • Jeff A Wright
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    17. Jeff A Wright,
    Jan 11, 2012 4:51 PM   in reply to yzponyhead
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    Yzponyhead I would recommend you contact our support team.  They can help you diagnose your issue and certainly provide you with a case number if they determine the media is damaged.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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  • Philippe_A.
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    18. Philippe_A.,
    Aug 6, 2012 12:13 AM   in reply to yzponyhead
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    Photoshop and Premiere Elements 9 must be installed from DVD 1. DVD 2 is Premiere Content only.

     
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