I'm helping out someone withi his Photoshop problem. He uses Photoshop CS4 standard on a Windows XP64 edition and has a GeForce9600 GT card (series9). The GPU setting in the preferences is not available, even though this card is on the official list of tested videocards on the Adobe website.
- updating to the latest drivers
- resetting the preferences
- reinstalling photoshop
We are certain we have the latest drivers but nothing seems to be working. Help is highly appreciated !
Thank you very much
Yes, directly from the nVidia website.
I'll check if he has any 3rd party remote desktop control application. Why is that important?
I did find this, and I'm starting to doubt if it will work:
"Photoshop CS5 and Photoshop CS4 can work on 64-bit Windows XP, but Adobe does not support it."
In the meantime he upgraded this weekend to Photoshop CS6, but same story.
Ah. You didn't mention before that the OS was XP.
I do know that Photoshop CS6 does not support GPU operations at all on Windows XP, and I was aware of the "does not support" note for XP x64 from the prior versions of Photoshop.
Sounds like it's time to move up to a modern operating system if the user wants modern features, don't you think?
Yes you did. I missed that - sorry.
In any case, I don't know whether GPU operations were supported in XP x64 with the older versions of Photoshop (CS4, CS5), so I wouldn't have been able to say much. I used to use XP x64 myself, but I was on Vista well before moving up to Photoshop CS4.
Photoshop is reasonably expensive software - at least as expensive as a Windows upgrade... What's stopping the user from moving up to a newer OS?