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illustrator 5.5 crashes when scrolling through font list

Aug 4, 2012 2:33 AM

Tags: #illustrator #scrolling #font #on #a #macbook #pro #menu #5.5 #list #crashes #through #the #when #10.7.4

I'm running on a macbook pro OS 10.7.4 and illustrator 5.5 crashes everytime I open a new document, select the type tool and scroll through the font list from the font menu list. It scrolls about 25% down the list then crashes the software.

 
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  • Currently Being Moderated
    Aug 4, 2012 3:41 AM   in reply to pabzz1

    pabzz,

     

    Two possible (maybe the most probable) causes could be:

     

    Corrupt font(s): you may move all (non system) fonts out of the fonts folder and move them back in; font moving may be done in groups; this is reversible.

     

    A font caches issue: Clear the font cache; instructions may be read here; there are font caches clearing applications, searchable with the search term clear font caches.

     
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  • Currently Being Moderated
    Aug 5, 2012 2:18 PM   in reply to pabzz1

    You are welcome, pabzz.

     

    Still pondering.

     

    I hope someone has a bright(er) suggestion.

     

    Someone?

     
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  • Currently Being Moderated
    Aug 6, 2012 1:36 AM   in reply to pabzz1

    Error seems to be due to corrupt preference, you may try deleting the preferences before launching Illustrator

     
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  • Currently Being Moderated
    Aug 6, 2012 2:28 PM   in reply to pabzz1

    pabzz,

     

    You may try to make a search for the Adobe Illustrator Prefs file and then move the folder that holds it. You may have a look at the link Move the folder for the why and how.

     
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  • Currently Being Moderated
    Aug 6, 2012 6:52 PM   in reply to pabzz1

    I m going totry but you are not going to like what i tell you and there is nothing I can do about it.

     

    First so you know that this is probably correct whether you like oit or not create a new user account.

     

    Log into the new user accounlaunch Illustrator and nothing else. Now create a new document and go to the font menu and all is now well.

     

    This means one of four possibilities or all or some of them in combination.

     

    If it is not a font corruption, which I think it actually is even though you say it is not, then it would be a permissions problem and that means the permission for a directory is set to read only or no access. The directory is somewhere along the path to the wwhere you have your active fonts stored or for the font manager you use if you use one.

     

    Or it can be a font cahae problm you can use ONYX to repmove your font Cache files it is a free download.

     

    Then it could be a corrupt perfeerence even though you are certain it is not and it need not necessarily be Illustrators preferences (settings folder it could be the preferences folder itself that is corrupt and it could also mean the the com.adobe.illustrator.plist also has to be discarded along with the settings folder not just the settings folder.

     

    There ae to other possibilities a conflict with a plug in or third party software or an update.

     

    Then the permission on the sttings folder might need to be set read write for aall users and the contents with in the folder as well.

     

    I think it is a correupt font it has in the past always been a font corruption issue.

     
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  • Currently Being Moderated
    Aug 23, 2012 12:03 PM   in reply to pabzz1

    I am seeing the same crashes when accessing the font menu.  Just recently upgraded to a new macbook pro (retina) and OS X Lion.  Many thanks for running the gauntlet and determining the things that won't fix it - I won't waste my time trying.

    As a workaround, I will type the font name I am looking for in the selection box - typically, only a few characters are needed. 

    Hopefully, Adobe will fix this soon.

     
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  • Currently Being Moderated
    Aug 30, 2012 10:24 AM   in reply to pabzz1

    I also have a MacBook Pro (retina) and am running OS X Mountain Lion. I, too, have this problem. This is 100% reproducable, on a newly installed system. The crash report always contains something like this:

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000017c1f004

     

     

    VM Regions Near 0x17c1f004:

        MALLOC_LARGE           0000000017a38000-0000000017c1f000 [ 1948K] rw-/rwx SM=PRV 

    --> mapped file            0000000017c1f000-0000000017cbe000 [  636K] r--/rwx SM=COW  /System/Library/Fonts/MarkerFelt.ttc

        mapped file            0000000017cbe000-0000000017d5e000 [  640K] r--/rwx SM=COW  /Library/Fonts/Microsoft Sans Serif.ttf

     

    ...which looks like it might be font corruption; however, the fonts a different every time the crash happens. Here are two others:

     

    VM Regions Near 0x17f61004:

        MALLOC_LARGE           0000000017b94000-0000000017f61000 [ 3892K] rw-/rwx SM=PRV 

    --> mapped file            0000000017f61000-0000000017fd6000 [  468K] r--/rwx SM=COW  /Library/Fonts/Skia.ttf

        CG image               0000000017fd6000-000000001804c000 [  472K] rw-/rwx SM=PRV 

     

    VM Regions Near 0x18df1000:

        MALLOC_LARGE           0000000018bb3000-0000000018df1000 [ 2296K] rw-/rwx SM=PRV 

    -->

        mapped file            00000000190f3000-000000001916a000 [  476K] r--/rwx SM=COW  /Library/Fonts/Chalkduster.ttf

     

    What is the same is the stack. At the top of the stack is a bunch of toolbox drawing calls:

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.HIToolbox                     0x932bc338 HIStandardMenuView::DrawItem(unsigned char, CGContext*, unsigned char) + 2616

    1   com.apple.HIToolbox                     0x932bb646 HIStandardMenuView::DrawSelf(short, __HIShape const*, CGContext*) + 492

    2   com.apple.HIToolbox                     0x932f25dc HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 364

    3   com.apple.HIToolbox                     0x932f22d9 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 125

    4   com.apple.HIToolbox                     0x9337ef35 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 759

    5   com.apple.HIToolbox                     0x9337f2bc HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1662

    6   com.apple.HIToolbox                     0x9337f2bc HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1662

    7   com.apple.HIToolbox                     0x9337e350 HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 802

    8   com.apple.HIToolbox                     0x9337dfe2 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 82

    9   com.apple.HIToolbox                     0x9337df89 HIView::Render(unsigned long, CGContext*) + 45

    10  com.apple.HIToolbox                     0x932fabb0 FlushWindowObject(WindowData*, void**, unsigned char) + 812

    11  com.apple.HIToolbox                     0x93303529 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*) + 245

    12  com.apple.CoreFoundation                0x993fa51e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30

    13  com.apple.CoreFoundation                0x993fa45d __CFRunLoopDoObservers + 381

    14  com.apple.CoreFoundation                0x993d3d53 CFRunLoopRunSpecific + 355

    15  com.apple.CoreFoundation                0x993d3bdb CFRunLoopRunInMode + 123

    16  com.apple.HIToolbox                     0x932fc8aa RunCurrentEventLoopInMode + 242

    17  com.apple.HIToolbox                     0x932fc545 ReceiveNextEventCommon + 162

    18  com.apple.HIToolbox                     0x932c1126 AcquireNextEventInMode + 68

    19  com.apple.HIToolbox                     0x932be6bd IsUserStillTracking(MenuSelectData*, unsigned char*) + 372

    20  com.apple.HIToolbox                     0x932abdde TrackMenuCommon(MenuSelectData&, unsigned char*) + 1724

    21  com.apple.HIToolbox                     0x9349de2d PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned long, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1733

    22  com.apple.HIToolbox                     0x9349e60c PopUpMenuSelect + 252

     

    All of these look like the bit that is failing is the bit that is poping up a submenu of the various font weights.

     

    The top-most Adobe-written function on the stack is:

     

    23  com.adobe.illustrator                   0x005e4f9d AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2707053

    24  com.adobe.illustrator                   0x0041a591 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 828513

    25  com.adobe.coretech.adm                  0x124bc751 ADMBase::DoTrack(ADMTracker&) + 141

    26  com.adobe.coretech.adm                  0x124eb8f5 ADMItem::DoTrack(ADMTracker&) + 35

    27  com.adobe.coretech.adm                  0x1250f0fd ADMTracker::CallTrack() + 417

    28  com.adobe.coretech.adm                  0x1253613d MacTracker::MacDispatchEvent(unsigned short, NPoint, ADMModifiers, unsigned long, unsigned long) + 517

     

    Beneath this is just standard event processing, main loop stuff.

     
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  • Currently Being Moderated
    Oct 1, 2012 8:39 AM   in reply to pabzz1

    Have you found a solution for this problem?  I am a graphic designer (up and coming as I like to say) and I really need Illustrator to work.  I had a Hackentoche and it never crashed, now that I have my Macbook Pro Retina it is crashing like crazy. 

     
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  • Currently Being Moderated
    Oct 1, 2012 8:53 AM   in reply to Esimbi

    No solution, just a workaround.

    double click the current font name to highlight it.

    start typing the name of the font you would like to use.

    When the balance of the font name is highlighted, hit return.

    Note that this is actually faster than having the computer render all of the different fonts in the scroll list.

    I have been doing this for the past 6 weeks, and don't miss the font list a bit.

    Hope this helps.

     
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  • Currently Being Moderated
    Oct 1, 2012 9:32 AM   in reply to abaamius

    Try this turn off Font Preview and if that doess not work Try turning of Enable Missing Glyph Protection if that does not work turn off both in the Illustrator preference.

     

    It is just a guess.

     

    Screen Shot 2012-10-01 at 12.29.23 PM.png

     
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  • Currently Being Moderated
    Oct 1, 2012 9:59 AM   in reply to Wade_Zimmerman

    Turning off Font Preview worked.

    Thanks!

     
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  • Currently Being Moderated
    Dec 11, 2012 9:37 AM   in reply to Wade_Zimmerman

    Sadly, this is still just a workaround.  It does alleviate the crashing problem but also, obviously, turns off font preview.

     

    How do we fix the problem of crashing when viewing the list of fonts in preview mode?  I can't remember what all of my 308 fonts look like, so I want previews.

     

    I'm having this problem in "Illustrator CS5.1" (from CS5.5) on a MacBook Pro "Retina, Mid 2012" running OS X 10.8.2.

     

    I don't want a detour through the shabby part of town, I wanna drive on the highway and see the sights...  ;^)

     
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  • Currently Being Moderated
    Feb 8, 2013 7:27 AM   in reply to janthenat

    Udate:  For me it was a bad font.  Disabling the font in Font Book, or deleting it, solved the problem.

     
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  • Currently Being Moderated
    Mar 16, 2013 5:33 PM   in reply to janthenat

    I was having the same problem. I also recently got a retina display. Clearing my caches, trying to find a corrupt font didn't work for me.

    I think the issue is that Adobe products are not made to "support" retina. What I figured out is if you change your Type Preference to a smaller display size for the font preview (from Med -> Small) it stops crashing. At least it did it for me. FINALLY! Just another easy thing to try...

     
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  • Currently Being Moderated
    Jun 23, 2013 10:15 PM   in reply to pabzz1

    I found this link really helpful
    http://www.ehow.com/how_6917418_corrupt-fonts.html

     

    Bascally:

    Launch Font Book > Select All > Validate Fonts > Delete anything with a big red 'X'

     

    Then you can turn Font preview back on and it shouldn't crash (so far...)

     
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  • Currently Being Moderated
    Jun 23, 2013 10:16 PM   in reply to janthenat

    I found this link really helpful
    http://www.ehow.com/how_6917418_corrupt-fonts.html

     

    Bascally:

    Launch Font Book > Select All > Validate Fonts > Delete anything with a big red 'X'

     

    Then you can turn Font preview back on and it shouldn't crash (so far...)

     
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  • Currently Being Moderated
    Sep 9, 2013 7:31 PM   in reply to pabzz1

    I just wanted to share that I too have this issue on a retina display, but found that scolling through the font list with the arrow keys allowed me to view all the fonts without crashing Illustrator. If I scrolled through the list with the track pad, it crashed everytime.

     
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  • Currently Being Moderated
    Feb 18, 2014 2:16 PM   in reply to pabzz1

    I'm also having this same problem.

    I have a late-2013 Macbook Pro with Retina. My Illustrator doesn't always crash when going through the font list, but I'd say it's about 60-75% of the time. I validated all installed fonts and deleted any with errors, and I also used FontNuke to clear the font cache. However, the problem persisted.

     

    After reading through the replies here, I tried changing the size of the Font Preview, and it did crash once after that. Then, I also tried kkalina's suggestion of scrolling through the font list with the arrow keys, and that seems to be working.

     

    It's still a workaround, but it's better than constant crashes. I'm feeling like this has to be related to Illustrator support (or lack of) for Retina displays. I may be getting font management software soon, and I'm wondering if that would make a difference with this issue? Is there anyone else experiencing this problem while using font management software (not Apple's Font Book)?

     
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  • Currently Being Moderated
    Mar 21, 2014 3:51 PM   in reply to kkinna22

    I just got a brand new MBP with the Retinal Display 2 days ago. I installed and opened illustrator CS5 for the first time, today. It crashed 4 times in 3 minutes. I don't have wifi so I came to Starbucks and discovered this post- and how common this is. Its surprising to see how long this has been an issue. I'm grateful for the suggestions. I implemented the changed preview solution.  I've got a major client project this weekend - not the time to play around with software crashing on a new system. I may have to go back to my old laptop for this project. I can't afford to loose time and work.

     

    Thank you.

     
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  • Currently Being Moderated
    Mar 22, 2014 11:54 AM   in reply to amazingthingshappen

    Hey guys, I know this shouldn't be how things are solved but since you haven't had an answer I really suggest tweeting Adobe Customer Care - they're very attentive and have helped me quickly in the past x

     
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