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beartrax
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Error Message

Aug 5, 2012 6:07 AM

I have a paid subscription to Adobe Muse which can only be launched with the Adobe Application Manager. When I double click on the Muse icon on my desktop the AAP launches and says " Further accuont info is required to use Adobe Muse ". I click "NEXT" and put in my password. I then get a message saying " An unexpected error occured processing your request.Please try again later ".

 

I have been trying for 2 days to log in. I've disabled my firewall, ran in administer mode and get the same error.

 

I had no problem launching and useing Muse in Trial. I'm convinced the problem lies with the AAP.

 
Replies
  • Currently Being Moderated
    Aug 6, 2012 2:14 AM   in reply to beartrax

    Hi, can you please try - delete opm.db and then retry. location of this file

    On Win:

    C:\DOCUME~1\amrita\LOCALS~1\Application Data\Adobe\OOBE\opm.db

    On Mac:

    /Users/username/Library/Application Support/Adobe/OOBE/opm.db

     

    thanks,

    Rahul | rbaiswar@adobe.com

     
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