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UlfLaursen
UlfLaursen
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PPRO CS6.01 - 'strange' frames.

May 31, 2012 11:13 PM

Hi

 

I just did my first real project with CS6, and I am very pleased in general, though I have a slightly problem once i a while.

 

I edit Canon XF, 35mbps, 1080 50i. Once i a while (2-3 times pr. hrs.) I get a frame like this:

 

error.png

 

I have made my project settings via rightclick on the clip and make it auto. If I save and close Premiere and open it back up, that frame can be ok, but then there might be another one another place. I have checked the org. footage, and it is ok. If I put an effect on the footage arround the place and render it from 'red', it is ok too.

 

I get a few per hour too when I render, have so far only tried H.264 720 25P preset with maximum render quality.

 

My system details are: Win7 x64, Intel i7 3820, 16 GB RAM, SSD boot disc, 2 separate 10K 600 GB for media & render, Geforce GTX570 with the latest Nvidia Driver, 296.10.

 

This is of course no showstopper since it is pretty rare, but if something could be done, I would not mind

 

Ulf

2515 Views   21 Replies   Latest reply: Hotrod2uk, Aug 16, 2012 10:27 PM
 
Replies
  • Jim Simon
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    1. Jim Simon,
    Jun 1, 2012 8:30 AM   in reply to UlfLaursen
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    The latest nVidia driver is 301.42.  If you're using GPU acceleration at all, try updating that driver and see if it helps.

     
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  • UlfLaursen
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    2. UlfLaursen,
    Jun 1, 2012 10:19 AM   in reply to Jim Simon
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    Thanks for your reply, Jim, I will.

     

    In the mean time I tried something else. The first ingest was made through Prelude. This afternoon I tried to import directly into PPRO via the build in media browser, and there has been no problem since then (made a test project with the same footage).

     

    I don't say that there are issues with Prelude, it might even have been a restart of my PC that did the trick, but the issues is gone for now. I even tried to repro ion my old test PC (which do not have Prelude) and could not with import directly into Pre,iere..

     

    I will upgrade the graphics drivers anyway after making an image of my system / program drive.

     

    /Ulf

     
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  • Roddy Mc
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    3. Roddy Mc,
    Jun 1, 2012 6:06 PM   in reply to Jim Simon
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    This error is prevalent with and without the new driver.

     
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  • rejdmast1
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    4. rejdmast1,
    Jun 1, 2012 8:03 PM   in reply to Roddy Mc
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    Is this happenning during pans?

     
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  • Trent Happel
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    5. Trent Happel,
    Jun 1, 2012 8:13 PM   in reply to rejdmast1
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    Ulf, would it be possible for you to supply a small sample file(s) that exhibits this issue? If so, I will PM you a location to upload the file(s). I am currently investigating a similar-looking issue being reported with XDCAMEX files.

     

    Thank you.

     
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  • UlfLaursen
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    6. UlfLaursen,
    Jun 1, 2012 9:42 PM   in reply to Trent Happel
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    Sure thing, just PM me

     

    Ulf

     
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  • UlfLaursen
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    7. UlfLaursen,
    Jun 1, 2012 9:44 PM   in reply to rejdmast1
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    rejdmast1 wrote:

     

    Is this happenning during pans?

    No it is not, and it was not the same place all the time - funny thing is, now I cannot repro - tried to play back 1 hrs. footage several time last night to repro, but could not. Maybe my system is cured for now, I don't know.

     

    Ulf

     
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  • Trent Happel
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    8. Trent Happel,
    Jun 1, 2012 9:49 PM   in reply to UlfLaursen
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    I sent you the ftp information. Thank you, Ulf.

     
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  • UlfLaursen
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    9. UlfLaursen,
    Jun 2, 2012 12:44 PM   in reply to Trent Happel
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    Trent Happel wrote:

     

    I sent you the ftp information. Thank you, Ulf.

    I have uploaded now, Trent - have PM'ed you with filename etc.

     

    Thanks

     

    /Ulf

     
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  • Trent Happel
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    10. Trent Happel,
    Jun 2, 2012 12:54 PM   in reply to UlfLaursen
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    Thank you, Ulf! Your files will be added to the issue once I have downloaded them (currently have a few downloads queued)

     
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  • Paul_P4
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    11. Paul_P4,
    Jun 13, 2012 3:17 AM   in reply to Trent Happel
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    Hi Trent,

     

    I have just upgraded to CS6 from 5.5 and having the same issues with footage from Canon XF305 on a Mac Pro, I downloaded the latest upgrade last night, but sill have problems. Any Ideas?

     

    Thanks

     

    Paul

     
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  • UlfLaursen
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    12. UlfLaursen,
    Jun 13, 2012 4:14 AM   in reply to Paul_P4
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    Hi Paul

     

    It is a known issue, and Adobe is working on it.

     

    In the meantime you can either use the XF-utility to export an MXF-file or use 5.5 to transcode to f.ex. XDCAM HD 422 files.

     

    There is another thread discussing even more about this problem:

     

    http://forums.adobe.com/message/4483832#4483832

     

    /Ulf

     
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  • Paul_P4
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    13. Paul_P4,
    Jun 13, 2012 4:35 AM   in reply to UlfLaursen
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    That great Ulf, will give that a go.

     

    Thanks again

    Paul

     
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  • Trent Happel
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    14. Trent Happel,
    Jun 13, 2012 1:27 PM   in reply to Paul_P4
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    Paul,

     

    As Ulf mentioned, we are aware of this issue and it is still under investigation. Thank you for your feedback.

     
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  • wfmc staffer
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    15. wfmc staffer,
    Aug 1, 2012 6:46 PM   in reply to Trent Happel
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    We are having the issue as well. I'm wondering if this is a priority for Adobe at all. This is a terrible bug for anyone using Cannon .mxf or Sony XDcam-EX. I was expecting a patch quickly. It's at the point where I've been recommending to Premiere users not to upgrade to CS6.

     

    I've contacted Tech support and asked to be given a License to Premiere CS5.5.

     
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  • BenForder
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    16. BenForder,
    Aug 6, 2012 6:01 AM   in reply to wfmc staffer
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    Has this issue progressed at all?  We're having the same problems too.  We shoot almost exclusively on the sony EX1, and this is causing us massive problems - we just don't have time to be constantly transcoding everything before editing!  I notice that the last reply from someone from Adobe staff was the 13th June... that's quite a long time ago, is it getting fixed soon?

     
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  • UlfLaursen
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    17. UlfLaursen,
    Aug 6, 2012 6:57 AM   in reply to BenForder
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    Well, I'm not 100% sure about the progress, but I think many people cross their fingers for a fix soon.

     

    There is another thread reg. the same issue, which you might want to follow too:

     

    http://forums.adobe.com/thread/1009064?start=0&tstart=0

     

    Lets hope for a fix soon

     

    /Ulf

     
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  • srukweza
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    18. srukweza,
    Aug 9, 2012 4:51 PM   in reply to UlfLaursen
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    I am also experiencing the issue with DVD files (VOB). I have seen it several times, when I edit footage from a DVD.

     
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  • nickdbomb
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    19. nickdbomb,
    Aug 16, 2012 11:04 AM   in reply to srukweza
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    Our very good friends at Adobe tech support acknowledge the problem and have given the bug a number.  Youl'd think they would have a fix by now, wouldn't you? I'm stuck with using CS5.5.2. Possibly Adobe's waiting to see how loyal their users are? 

     
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  • UlfLaursen
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    20. UlfLaursen,
    Aug 16, 2012 9:19 PM   in reply to nickdbomb
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    Let's hope for a major update just arround the corner, including this bug.

     

    /Ulf

     
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  • Hotrod2uk
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    21. Hotrod2uk,
    Aug 16, 2012 10:27 PM   in reply to UlfLaursen
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    Its been a very loooooong time coming, I wonder how many extra sales Adobe will make when its fixed?

     
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