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lilia.rossner@gmx.de Calculating status...

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Hard drive crashed, no Photoshop license

Aug 6, 2012 7:51 AM

Tags: #photoshop #license

Hi,

my hard drive and grafic card crashed so I bought a new MacBook. The data was restored from the Time Mashine but the Photoshop License stoped working. What can I do?

Lilia

449 Views 3 Replies Latest reply: Mylenium, Aug 6, 2012 9:54 AM

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1. Curt Y,

Aug 6, 2012 7:58 AM in reply to lilia.rossner@gmx.de

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You need to call customer service and explain the problem. They can authorize a reactivation.

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2. MichaelKazlow,

Aug 6, 2012 9:23 AM in reply to lilia.rossner@gmx.de

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Time machine restores will not work. You need to re-install the application.

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3. Mylenium,

Aug 6, 2012 9:54 AM in reply to lilia.rossner@gmx.de

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The data was restored from the Time Mashine but the Photoshop License stoped working.

Run the Creative Suite Cleaner Tool, reinstall properly from the original discs/ download. Call support to reset activation count, if needed.

Mylenium

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