Could it be that your problem is related with Digital Editions and not with Reader? If so, you should post your question here:
I have been working on this problem for two weeks with Kobo and then this morning with Adobe. I am not quite sure how to ask the question on Adobe without being charged money. I will try again on the website you recommended. Thanks for your help
It's usually better to ask your questions about Adobe products in the appropriate Adobe forums - and you will not pay anything. I don't have any experience with ebooks, so I am not sure if yours is really a Reader problem, or it relates with another program such as Digital Editions.
At this point and time I am very frustrated. I do not know what Adobe forums I should be asking my questions. I have been connected to Digital Editions and that is when I was instructed to go to Adobe.com about the software problem.
I think I am not quite following you. Do you really mean that you posted your question in the Digital Editions forum (link in my message #3), and you were redirected from there to adobe.com?
I see that you are so frustrated that didn't even try visiting the Digital Editions forum. I have just been there, and I couldn't avoid seeing a link to this thread, which I think is the answer to your question: