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MOOW_gcv
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Adobe Acrobat X Pro crashes after update to 10.1.2

Jan 16, 2012 6:09 AM

Tags: #problem #mac_os_x #acrobat_pro_x

Hello,

 

I'm working on a Mac Pro (Quad-Core Intel Xeon) Mac OS X 10.5.8 and i use Adobe CS5.5.

Everything works fine untill a few minutes ago.

I've just installed the latest  recommended update of Acrobat X Pro 10.1.2 and the result is a crash. Acrobat won't start again but keeps crashing.

I already did an uninstall of Acrobat, a re-install and recommended update with the same result.

Solution?!

Pascal Lesage

 
Replies
  • Currently Being Moderated
    Jan 16, 2012 1:14 PM   in reply to MOOW_gcv

    I'm on a 64bit Windows 7 machine and Acrobat X Pro keeps crashing on me immediately after the 10.1.2 update and reboot.  Luckily it does restart every time, but locks up and crashes when I close a file...usually.  Haven't found a solution yet, expecting a patch of some sort soon.  Yay

     
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  • Currently Being Moderated
    Jan 16, 2012 4:12 PM   in reply to ecstaticdesign

    I have two copies of Acrobat 10 Pro installed on 2 desktops and one laptop.  All worked fine until the after installing the most recent update.  Now none will start.  Two are on win7 Pro 32-bit and one is opn win7 Pro 64-bit.

     

    The only solution was to uninstall and reinstall the original version, then refuse the update.

     

    Is there a way to get 10.1.1?

     
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  • Currently Being Moderated
    Jan 23, 2012 9:26 AM   in reply to ecstaticdesign

    Just as I thought, new Acrobat update today!  Ding, ding ding!

     

    UPDATE: The Acrobat update didn't fix anything.  I'm gonna go bite my pillow.

     
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  • Currently Being Moderated
    Jan 27, 2012 11:36 AM   in reply to MOOW_gcv

    Similar issue: Acrobat Pro for Mac 10.1.2 quits abruptly about 10 seconds after launch and Adobe Application Manager shows up for a brief moment in the dock when this occurs. We are on a MacBookPro with MacOS X 10.7 Lion.

    Can I buy a clue?

     
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    Jan 27, 2012 2:05 PM   in reply to Gary UCSD

    Did you figure it out? I'm having the same problem with X on an iMac, Lion installed over Snow Leopard. I get the Application Manager as well, right after it crashes.

     

    Interestingly, Acrobat X is not crashing on a new MBP with Lion installed at the factory. While it does hang up periodically, it can still be used.

     

    Let us know if you figure it out.

     
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  • Currently Being Moderated
    Feb 5, 2012 7:37 AM   in reply to MOOW_gcv

    I had the same problem on Lion: Acrobat X crashes constantly some seconds after startup.

     

    For me the culprit was: FontExplorerXAutoload.app from FontExplorerX

    After removing FontExplorerXAutoload.app from the startup items and login-logout, all runs well again with Acrobat X!

    When activating FontExplorerXAutoload.app again, the error comes back.

     

    The error appears with both versions of FontExplorerX: 2.5.2 and 3.1.1

    Strangely, on another mac with the same configuration, all runs well.

     

    I reported this to Linotype today and wait for an answer.

     
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  • Currently Being Moderated
    Feb 28, 2012 6:15 AM   in reply to MOOW_gcv

    I've got the same problem - I open Acrobat and after a few seconds, the Adobe Application Manager icon comes up, then Acrobat closes and a seconed or two later, so does AAM. I don't use Acrobat very often, so I don't know how long it's been going on. My computer is a  MacBook Pro with OS X Lion, though it came with Snow Leopard from the factory. It doesn't have FontExplorer. I've got all Adobe updates so far. The computer also has Adobe CS 5.5 Design Premium and Production Premium, all of which are current on updates. No other Adobe products seem to be affected by this problem.

     
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    Mar 17, 2012 11:37 AM   in reply to MOOW_gcv

    I´ve got the same problem, and the support from Adobe is absolutely ****. Can´t believe I´ve wasted 130$ on this piece of junk...

     
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    Mar 17, 2012 2:10 PM   in reply to Jo Rensing

    Good news for me: after some long taking conversation with Linotype I found my real culprit: it was an activated font (Charter TrueType font), that let Acrobat crash. After removing it, all runs well.

    Interesting at it is for me, that I had the font a long time before in use and all prior versions of Acrobat had no problems with it. Also all other CS Suite 5.5 Programms had no problem.

    So it could be an option, to temporarily disable all fonts exept the Standard fonts, to see, whether this helps

     
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  • Currently Being Moderated
    Mar 17, 2012 2:43 PM   in reply to Jo Rensing

    Did they have an updated Opentype version. Many application of recent, are droping support for Postscript. Example MS Office 2011 when installed say they no longer support Postscript. only Mac TrueType, PC Truetype, and Open type are supported.  OpenType works with Postscript printers just fine.

     
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  • Currently Being Moderated
    May 2, 2012 6:12 PM   in reply to MOOW_gcv

    After updating to Lion, Adobe Acrobat X Pro crashes, but only when I use the search function.

     

    I don't have FontExplorer installed or a font called Charter TrueType.

     
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  • Currently Being Moderated
    Jun 15, 2012 6:04 PM   in reply to martijn_boersma

    I am experiencing the same in OSX, when opening a pdf document via Spotlight, about 50% of the time, Adobe Acrobat Pro starts, but then after a second of loading, it crashes with the text "Acrobat quit unexpectedly.". When opening the same document a second time, also via spotlight, it often just works.

     

    I am using OSX 10.7.4

    Adobe Acrobat Pro, v10.1.3

     

    I think indeed that the crash problem started appearing after version 10.1.2.

     

    Opening files directly in Adobe Acrobat itself works fine, doesn't give this error.

     

    Is there a solution for this?

     

    Message was edited by: wm0zart

     
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  • Currently Being Moderated
    Aug 3, 2012 8:33 PM   in reply to MOOW_gcv

    Updating my Mac Book Air (Lion factory installed) to Mountain Lion tonight fixed all my crashing problems with Acrobat X Pro.  Disabling fonts, unistall - reinstall, nothing worked to fix it until I upgraded to Mountain Lion.

     

    Just my experience,

     
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  • Currently Being Moderated
    Aug 6, 2012 8:30 AM   in reply to gilprice

    I followed this and it worked!!!

    ANNOUNCEMENT: Please Read: Acrobat/CS6 Issue: Acrobat X no longer launches.

    Issue:  Nothing happens when you launch Acrobat X 30 days after installing a CS6 suite. Solution: Re-activate Acrobat through another Suite product:

    • Launch another CS6 application, such as Photoshop.
    • Choose Help > Deactivate.
    • Follow the onscreen prompts to deactivate.
    • Close the application.
    • Launch the same CS6 Suite product again.
    • Sign in with your Adobe ID associated with CS6 suite to re-activate.
    • Launch Acrobat X
    • To permanently resolve this issue, please update all of your CS6 applications via the Adobe Application Manager

     

    Source: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html

     
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  • Currently Being Moderated
    Aug 15, 2012 2:30 PM   in reply to MOOW_gcv

    I upgraded a few days ago and had the same problem with my iMac running OSX 10.6.8.  Adobe had me delete the [mac HD] /Library/Application/Support/Adobe/Adobe PCD/Cache file, then upgrade to 10.1.4.  It all works well now. 

     

    I then had to plug in my serial number and user id. 

     
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    Aug 27, 2012 8:39 PM   in reply to wm0zart

    Did you find a solution yet ?  I downloaded Adobe Acrobat Pro X a few days ago and it constantly crashes.

    Unable to use it.

    Even some PDF internet files will not open up now.

     

    I have a MAC Air OS X Lion 10.4.7

     

    Tried Adobe support and after 1 hour they could not solve the problem.

     

    Tried to call again today, on hold for 35 minutes.

    Called again, on hold for over 2 hours.

    Still unable to contact them.

     

    Unbelievable.

     
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    Aug 28, 2012 10:15 AM   in reply to fruberti

    Yes I fixed the probelm.  Adobe had me go to [Mac Hd] / Library/Application/Support/adobe/ADobe PCD/Cache.  He had me drag the Cache file to my desktop.  Once I did that I deleted the Cache.db from the Cache folder.  I relaunched Adobe X Pro and then it asked me for the serial number and once I entered that, it has worked perfectly.

     

    Hope this helps.

     
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  • Currently Being Moderated
    Aug 28, 2012 10:47 AM   in reply to glo4usc

    Thank you.. I'll give it a try.  Keep your fingers crossed ! I'll let you know if it worked for me.

     
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    Aug 28, 2012 12:13 PM   in reply to glo4usc

    Well, sorry to say it did not work.

    Calling Adobe again.  Let's hope it's not another 2 hour wait again.

    Thanks so much though.

     
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  • Currently Being Moderated
    Aug 28, 2012 2:33 PM   in reply to fruberti

    I tried it – and it didn’t work.

     

     

     

    I’m stuck using 10.0 because if I try to upgrade it will install but won’t start.  Win 7 pro.

     
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  • Currently Being Moderated
    Aug 28, 2012 9:00 PM   in reply to fruberti

    Well, the only solution that worked for me was to do a clean install of Lion. I backed everything up and took it to PeachMac...they did the clean install.

     

    It was a MAJOR pain--I had to re-load everything [didn't want to back up possible problems from previous installs]. But it worked like a charm and my machine [a 4 year old iMac] is as fast as the day I got it! No problems with Acrobat or any other Adobe product, for that matter.

     

    I also have am 8 month old MacBook Pro that came with Lion installed...I've never had a problem with Acrobat on that.

     

    I know it's not an easy fix, but it worked for me. I know they say that Lion installs over Snow Leopard, but my iMac was a real slug before I did the clean install.

     

    Of course, I'm not rushing to install Mountain Lion!

     
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  • Currently Being Moderated
    Jan 28, 2013 7:46 AM   in reply to glo4usc

    Following this procedure fixed my problem as well. Acrobat X 10.1.5 OSX 10.8.2. Same exact crashing problem within 6 seconds of launching application either directly or via a PDF document. I was also able to trash and delete the cache.db file that was dragged to the desktop and Acrobat still opened and worked normally.  Thank you for your help!

     
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