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DrDtMM
DrDtMM
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PE10 will not display video, audio only (see details).

Aug 3, 2012 12:00 PM

Tags: #video #drivers #didplay #audio-no

When starting up PE10, after not having used it in about 4 months, I received an error message that read approximately:

 

"We have detected an incompatible display driver--please update. Intel Bear Lake B 1.4.0 - Build 7.14.10.4906"

 

When I went to an Intel download site I was unable to download this driver.

 

I have noticed no problems other than with PE10.

 

In any case, PE10 starts up, but when I bring up a finished project from the past, it will play audio, but not video. I am dead in the water.

867 Views   10 Replies   Latest reply: JMJarrige, Aug 9, 2012 11:27 PM
 
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  • Bill Hunt
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    1. Bill Hunt,
    Aug 3, 2012 12:26 PM   in reply to DrDtMM
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    What happens when you try to download the newer driver from the Intel Web site?

     

    What are your browser's security settings?

     

    Do you have a software firewall running?

     

    Even a simple OS update can render a display driver obsolete. PrE (and some other programs, but not most), rely heavily on the display driver to fully function. That is why companies, like nVidia, and ATI/AMD issue driver updates at least monthly.

     

    Good luck,

     

    Hunt

     
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  • DrDtMM
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    2. DrDtMM,
    Aug 3, 2012 3:14 PM   in reply to DrDtMM
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    I ran an ATI driver scanner (my computer is AMD-based). It could find no out-of-date display driver.

     
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  • Bill Hunt
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    3. Bill Hunt,
    Aug 3, 2012 3:17 PM   in reply to DrDtMM
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    What is the model of your ATI/AMD video card?

     

    What is the number/date of the installed video driver?

     

    Good luck, and please let us know a bit more.

     

    Hunt

     
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  • DrDtMM
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    4. DrDtMM,
    Aug 6, 2012 3:56 AM   in reply to Bill Hunt
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    I'm going to talk to the company that assembled my computer and non-application software. They have been very helpful in the past in dealing with obscure audio driver problems. I'll let you know what happens.

     

    Dan

     
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  • JMJarrige
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    5. JMJarrige,
    Aug 6, 2012 7:28 AM   in reply to DrDtMM
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    There is several discussions on this problem on this forum :

    search by keywords : incompatible display driver

    One solution (which works in my case with Elements 9) is to delete the file

    badDrivers.txt, in directory C/ProgramData/Adobe/Premiere Elements/10.0 (or version number)

    Restarting Prel after this action works for my PC Vista. And I need to do this once or twice a year.

    It seems to be related to windows updates, according to Steve Grisetti, one of the experts on this forum.

    Bon courage

    JM from France

     
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  • DrDtMM
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    6. DrDtMM,
    Aug 6, 2012 8:44 AM   in reply to JMJarrige
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    Merci.

     

    If updating the Intel Graphics Media Accelerator Driver, which I am in the process of doing with the assistance of the people who built my computer (there are two different versions of the hardware, and they are looking up which I have), doesn't work. I will take your suggestion.

     

    Dan

     
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  • DrDtMM
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    7. DrDtMM,
    Aug 9, 2012 3:45 AM   in reply to DrDtMM
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    Adobe Premiere Elements Tech Support in India is working on this problem. They acknowledge that even with the updated display driver, PrE 10 is still not displaying video, even with old projects. They did indicate that the problem may be unique to XP, which environment, they say, represents a very small fraction of PrE10 use. In the meantime, I am still dead in the water. Fortunately, my current project does not have a hard deadline.

     

    Dan

     
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  • JMJarrige
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    8. JMJarrige,
    Aug 9, 2012 9:13 AM   in reply to DrDtMM
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    Did you try to delete this badDrivers.txt file ?

    For many users this solved the issue, you can check in this forum.

    Bon courage.

     
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  • DrDtMM
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    9. DrDtMM,
    Aug 9, 2012 10:43 AM   in reply to JMJarrige
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    M. Jarrige,

     

    In PrE 10, the file "badDrivers.txt" is in "Documents and Settings". And I can't understand why deleting this file (or renaming it, as I did, in case I had to restore it, but $%^&$%^&%^ it worked! I apologize to all who suggested this (and who I assumed to be nuts). Unfortunately I can't find the Adobe support email message so that I can tell Kumar (that's the name he gave me) about this.

     

    Merci bien.

     

    Dan

     
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  • JMJarrige
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    10. JMJarrige,
    Aug 9, 2012 11:27 PM   in reply to DrDtMM
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    If you look at the content of this  file , you will find 'true' or 'false'.  So it's a switch used by

    PREL when starting the session I think.

    What changes this content is not clear, and apparently not easy to solve, if you consider this problem

    is following PREL versions.

    If you look at your BadDrivers file, you will see it has been rebuilt with a good value.

    I am happy this worked for you, it's the most important. I tell my own experience on this forum, because I

    was very glad to have this method as an answer on my first question, 1,5 year ago !

    Friendly

    JM from France

     
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