Since we already know the problem is someplace in your user profile, I'd be tempted to uninstall again and delete the user folders associated with Illustrator, or run the clean tool, before reinstalling.
We are having the same issue. Power Mac 2.8 Quad Core running 10.6.8.
It is template layers and below, possibly because of the italic font used? Does anyone know which font should be installed to display the italic layer name properly?
THE SOLUTION IS
I had this same issue happen. In OS X the problem is usually verdana font. I didn't have it installed. When the italics version isn't installed it makes all the fonts dissapear in the layers palette so long as you have one layer set to not print. That would normally display an italicized layer name but because it can't it makes all of the lables dissapear.
Once u do that you have to restart illustrator. If you have any font management software maybe u should disable it for the time being to make sure it's not interfering with the way verdana works because the font definitely is verdana. I had this problem before in beta and someone answerd it but adobe scrapped the beta forum but it was cached. When it happend the second time I knew what it was but forgot what the name of the font was so I decide to put it here (in case anyone needs it or I forget again.)
Fantastic! Thank you. Recently moved over to new MacMini with OS X 10.8.2 and updated to Suitcase Fusion 4 (which tells you how to optimise font locations - in the process breaking my system!). I made Verdana (all weights/style) active permanently and layers panel now works. What was odd for me was a new document worked fine, but opening a previous document (created in CS6 wouldn't work). Switching Verdana font off the layers panel instantly stops working. Adobe support were terrible, gave up waiting on telephone queue for 35min! and online chat were no help too. Huge thank you.
Thanks to all of you who identified a duplicate or problem with fonts. Mine was a corrupt Helvetica Neue with duplicates and Myriad Pro which had to be reloaded. I can now see the palettes.
So much for the guy named Wade, who was so sure he was right. He wasn't even close.
In response to question/statement:
On the first layer with a missing name double click on the thumbnail. In the layer options make sure "print" is checked. This should make all the layers visable again.
This was EXACTLY what fixed the problem on mine. The top layer was turned off and non-printing.
I turned the layer back to visible, checked the previously un-checked PRINT box back to printable, and reset the layer back to non-visible. Problem solved. All layer names now visible. Come on, Adobe... issue an update and fix this!
sadly this solution was presented last year. . . . .
CS6 Illustrator layers interface (labels and icons) - appear / disappear
1. Open layer panel
2. Double click layer icon above the affected layer(s) object(s) that do not show in the layers panel
3. Enable print
Layer interface data re-appears. This influence cascades to any layers & objects below toggled layer print/noprint
Further testing for the tech boys
anyway I have other things to do today ... so fix it Adobe
Many of the suggestions are bogus and don't resolve the problem. I found the
solution for my problem by making sure the native fonts were active and they
were not. Once I activated the system fonts that were deactivated, the
problem was resolved.
Microsoft Office 2011 is the cause of problem as soon as you install, it will make Ai to act, it is replacing Verdana to MS 5.02 version of font and kills the itlic Verdana which AI is looking for. Here is what I did to fix the issue and it worked. Remove Verdana fonts from Hard Drive > Library > Fonts folder. From the Finder select Finder > Secure Empty Trash. Use Apple's Font Book to look at "All Fonts" and search for Verdana, then right-mouse click on "Verdana" and select "Enable 'Verdana' Family." Quit Font Book. Note : if you have a third party fonts management software like Suitcase please make sure it is activated permanently. Verdana is in apple system font . Good luck .
Same issue here. Layers disappear when one layer is set to 'template' [or nonprinting, which is a necessary function of 'template']. On the suggestion of a poster in a different forum threat, I re-installed the Verdana family of fonts (regular, italic, bold italic, bold…all in a TrueType TTF format) in the fonts directory of my library (system / library / fonts). Restarted the computer. Problem is solved.
This is definitely a conflict with SuiteCase. Apparently the correct fonts are not activated. I activated all the Local fonts to resolve the issue. Hopefully Adobe will work with SuiteCase to release a proper fix.
This is definitely a conflict with SuiteCase. Apparently the correct fonts are not activated. I activated all the Local fonts to resolve the issue. Hopefully Adobe will work with SuiteCase to release a proper fix
Of course they will, and it will be in the next cloud-based version LOL
Just wanted to chime in on this one. I had the same problem where the Layers palette became blank in some spots (names, icons, buttons at bottom) and I lost the ability to drag and drop objects between layers. The issue would appear whenever any layer's "print" setting (in "layer options") was turned off and disappear when this setting was turned on for all layers. It was resolved by activating Verdana, presumably the italic version specifically, either with Suitcase or with Font Book. I had recently followed the instructions in the Extensis document "Font-Management-in-OSX-Best-Practices-Guide.pdf" and removed extra fonts installed on my system. Unfortunately, this one seems to be necessary for Illustrator to function. My final solution was to put it in Font Book and leave it, thus keeping Suitcase out of the equation entirely. I'm running Mac 10.6.8 with Illustrator CS6 v16.0.4 and Suitcase Fusion 2 13.2.3.
This worked for me, I added the Veranda TT font (Which Includes the Italic) to the Library/Fonts and re-started Illustrator, BINGO! & wadda ya know, condescending Wade wasn't even close. ;>)
Thank You All!!!
Another thanks! We upgraded to CS6 not too long ago, and Suitcase was causing some issues when it was enabled for CS6.
When I did a support call with Suitcase (running CS6 and SF4 on 10.7.5), they had me do a Quickstart Guide (meaning I cleaned out and reinstalled my fonts), and this issue came up where the layer names were disappearing.
When I moved my Verdana fonts from "Macintosh HD/Library/Fonts Disabled" to "Macintosh HD/Library/Fonts," then cleaned up in Font Book and restarted SF4 and Illustrator CS6, everything looked fine again.
Just a heads up guys - colleague running Illustrator CC had same problem ( and not running Suitcase). The Verdana solution worked for us too. I replicated the problem on my Mac by going into FontBook, selecting collection/Computer fonts, disabling Verdana and restarting Illustrator CC... exactly same problem.
Thanks to whoever suggested this initially. Not saying it will work for everyone but a really simple possible solution, where others who shall remain nameless have overcomplicated and been quite rude in the process.
Thanks again and, don't worry, I did switch Verdana back on and it did work! LOL
Thank you for the simple Verdana Italic fix! I took the time to read Extensis Font Management Best Practices Guide (LOL) which has you remove the Verdana fonts from the Library/Fonts and put in another folder labeled Core Web Fonts. I wasn't having the layers problem before attempting to organize fonts after 25 years....I read all the above input (with dancing eyebrows on some of the conversation) put the Verdana fonts back in the Library, restarted .ai and I'm back in business.
When setting up colored shirts for silkscreening, I designate the bottom layer as the shirt color and uncheck "print" so it doesn't output to film which would be costly. Verdana Italic is used to designate that that layer doesn't print.