Can I install a single copy of CS 6 on both one Mac and one Windows PC?
I just had an uncomfortable chat with an adobe representative over chat and have included the transcript below. In the end, I don't trust the answer.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 36 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Adobe rep.
Adobe rep: Hello! Welcome to Adobe Customer Service.
Jeremy: Hi adobe rep
Adobe rep: Hi.
Adobe rep: May I call you Jemy?
Adobe rep: Love that
Adobe rep: Thank you for contacting Adobe chat support. I have received your query. Please allow me a moment to review the details of your request.
Jeremy: ok, thanks.
Adobe rep: May I please have your e-mail address registered with Adobe.
Jeremy: yes, it is email@example.com
Adobe rep: Yeah jemy. Give me a sec.
Adobe rep: Thank you for the information. Could you please help me with the serial number of your product.
Jeremy: is it a 10-digit number?
Jeremy: i also have an 8-digit PN
Adobe rep: No. that is phone number.
Adobe rep: It would be 24 digit long
Jeremy: probably it's
Jeremy: sorry, that's only 18 digits
Adobe rep: no its not
Jeremy: is it the activation number?
Jeremy: i haven't opened the box yet in case i want to return it
Jeremy: i just need to know if i can install it on both a mac and a pc
Jeremy: with a single license
Adobe rep: All right, Take it easy jemy
Adobe rep: Could you please confirm the account. Please provide first name, last name and address of the registered person
Jeremy: first name jeremy, last name chang; i don't know if i have ever provided an address
Jeremy: i also do not understand why you need any of this information
Adobe rep: To validate the account and to make sure that noody can use your product on your behalf
Adobe rep: I can see your address.
Adobe rep: Are we still connected?
Jeremy: i am waiting for your response
Jeremy: i have not yet even opened the box let alone install the software, so i don't know why you would need a serial number
Adobe rep: Thank you for waiting. One moment please.
Adobe rep: I need you to validate the address the first./
Jeremy: i don't remember which address i used, and i would rather not provide one.
Adobe rep: Sorry for the wait. Please do stay online.
Adobe rep: Till you don't validate I won't be able to help
Jeremy: ok, please let me speak with someone else then.
Adobe rep: With whom? from adobe?
Adobe rep: Nobody will do that till you don't validate
Jeremy: please let me speak to a manager
Adobe rep: I can't call maneger till yo udon't validate?
Jeremy: please try to do so
Adobe rep: Please try to validate atleast.
Adobe rep: I request.
Adobe rep: Even I do want to help you.
Jeremy: i do not understand why i need to validate to get an answer to this queestion
Jeremy: i don't need to have purchased any product
Jeremy: i don't need to have any sort of account
Jeremy: i just need to know if i purchase this product, whether i can install a single license on two machines
Jeremy: this has nothing to do with me having an account
Jeremy: does that make sense?
Adobe rep: All right, ask
Adobe rep: what is you question?
Jeremy: i have asked it several times already
Jeremy: can i install a single license for creative suite 6 on one mac and one windows pc?
Adobe rep: no you can't
Adobe rep: saperate version will be alowed
Jeremy: what does that mean?
Adobe rep: means for windows there would be a different version and vice versa
Jeremy: i was told that the software comes with both mac and windows version in the same package
Jeremy: but that is fine
Jeremy: is it true that you can install the software on two macs or two windows pcs?
Adobe rep: Which software is that.
Jeremy: creative suite 6
Adobe rep: Master collection?
Jeremy: design standard
Jeremy: are you there?
Jeremy: please transfer me to your manager
Adobe rep: Yes for design std you can do that
Jeremy: i can do what, install it on a mac and a pc? or only two macs or two pcs?
Adobe rep: PC and mac together
Adobe rep: but
Adobe rep: According to the End User License Agreement (EULA) law, it is recommended to install the Adobe Software on only two computers and that is mentioned on the End User License Agreement wheninstalling the Software, provided the Software is not used simultaneously
Adobe rep: However, you can install the Software on the third Computer by de-activating the Software from one of the older one and then install it on the new one so that you can avoid any error message
Adobe rep: while activating the Software.
Jeremy: thanks, but that makes no mention of the operating system
Adobe rep: means?
Jeremy: it does not tell me whether the license allows me to simultaneously have it installed on a mac and a pc
Adobe rep: It will tell you when you will install it.
Adobe rep: You will have to click on accept or I agree term.
Jeremy: i don't understand what you are trying to tell me
Jeremy: this has not been helpful
Adobe rep: I am saying that this EULA term
Your chat transcript will be sent to firstname.lastname@example.org at the end of your chat.
Adobe rep: will get shown when you will try to install the software.
Jeremy: i would like to know before i open the box whether i can install it simultaneously on a mac and a pc
Jeremy: either let me talk to your manager, or i will just leave the chat and pursue help in the forums instead
Adobe rep: yes you can
Jeremy: are you sure?
Jeremy: your answers have not made me very confident
Adobe rep: Yes
Adobe rep: Go ahead
Adobe rep: You were not clear at your questions so that"s why i could not answer you perfectly
Adobe rep: Is there anything else I can help you with?
Adobe rep: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Not sure what you are trying to see. You simply can't install boxed retail versions on different platforms. The serial number is specific to the OS you bought the box for. if you need Mac and PC, then you have to buy two separate licenses, which for all intents and purposes could be a Creative Cloud license in addition to your boxed version. That is that. No need to over-interpret everything. Of course once you went CCM, then you could sell the boxed version, but that's another matter and a pinch you'll have to get yourself out.
Just wanted to let you know that I just installed single copy of CS6 design standard student edition on both my mac and my pc, and so far no problems. both are showing up as "registered" in my adobe account as well.
hope this helps.
I've been trying to install Adobe Creative Suite 6 for both mac & pc on my pc, and no setup.exe file comes up. I currently have it on my work computer which is a mac, but also need it at home on my pc. Yesterday I called what I thought was an Adobe rep, only to be told I had critical viruses on my computer and needed to pay $300 to get it fixed.
I'm hesitant to call another Adobe rep, and from the look of the forum comments, I should be able to activate my copy on both a mac and a pc as long as I do not use them at the same time.
Anyone out there with some valuable insight, I would most appreciate it!