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Currently Being Moderated

Adobe TV not working

Aug 6, 2012 1:26 PM

Hello

 

I've "signed in".  Tried to play any of the lastest "Subscriber Beta" videos and none of them work.  Actually NO videos work on this page at all!

 

http://tv.adobe.com/watch/muse-feature-tour/publishing-export-and-ftp- option-improvements/

 

I've tried this with Firefox, Safari, Chrome.  All are the latest versions on Mac Snow Leopard.  Everything else works - youtube, flash , quicktime.

 

Shut down computer, tried this same story over a number of days - looking for any answers???

 

Regards

Ron O. Vermeulen

Gimli, Maniotba

Canada.

 
Replies
  • Currently Being Moderated
    Aug 6, 2012 1:36 PM   in reply to Ron Obvious

    Hi Ron,

     

    I've moved your topic to the Flash Player forum. The videos play fine for me on multiple machines. Perhaps someone here may be able to help.


    Best regards,

    Corey

     
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  • Currently Being Moderated
    Aug 8, 2012 2:48 PM   in reply to Ron Obvious

    I have the same problem, just upgraded to Lion Mountain, and now I can no longer play any of the tv.adobe.com videos, and what sikens me is that there is no error reporting /or like update this or that,... is this an apple or Adobe issue?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 8, 2012 5:11 PM   in reply to lycamera11

    Do either of you have problems with any other video sites?  I gave this a try on Lion but the video played fine for me with Safari and Chrome.  What types of machines do you have?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 15, 2012 1:49 AM   in reply to Chris Campbell

    I have updated my system to the latest version of Lion (10.08) and all my other frequent TV sites and video sites are working and even when I create a web based video using flash, I can preview them in all my browsers, but the adobe TV is showing nothing but a black screen, and there is no warning or error message asking me to update anything? I have tried all browsers, chrome, opera, safari and firefox.

     

    I just installed the latest version of Flash (11,3,300,271 installed) and still nothing, what is crazy is that I am able to product introduction videos (on adobe.com), but not the videos on adobe TV?

     

     

    What seems to be the issue here? Never experienced this before?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 15, 2012 4:22 PM   in reply to lycamera11

    Weird.  What part of the world are you in?  Maybe this is geo related?

     
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  • Currently Being Moderated
    Aug 18, 2012 8:05 AM   in reply to Chris Campbell

    I am located in Germany, today I tried playing a video on the adobe TV on an old mac, works, so guess this only with Lion, prior to my update, everything worked just fine.

     
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  • Currently Being Moderated
    Aug 19, 2012 1:55 AM   in reply to lycamera11

    same problem. no video. latest flash-player is installed. mac os x 10.7.4 with safari.

     
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  • Currently Being Moderated
    Aug 26, 2012 12:12 PM   in reply to Ron Obvious

    Same problem here. Massachusetts.  OS 10.6.8.

    But this started just after installing Creative Suite 6 Master Collection.

    Only other clues might be that I had to uninstall Flash Builder from CS5 before installing it again in CS6.

    I have also just downloaded & installed the latest Flash Player…

    Still get just a black screen in both Safari & Firefox.

    I don't think it is geo related!

     
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  • Currently Being Moderated
    Aug 30, 2012 8:46 AM   in reply to p-guell

    Black screen in all browsers for adobetv after lion update. San Diego. osx 10.7.4

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 30, 2012 2:45 PM   in reply to atarvin

    Odd...  I still can't reproduce this.  Has everyone tried clearing their browser and Flash cache?

     

    How do I clear my Flash Player cache and settings?

     
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  • Currently Being Moderated
    Sep 2, 2012 12:16 PM   in reply to Chris Campbell

    I have cleared and followed any advice, what is very odd is that I can play other video on adobe's site, but just not the adobe TV part, so quite not sure what is really the issue,... maybe you guys need to check whatever might be wrong with the adobe TV. I have tried all brosers available on my mac, and still get the same result, an empty black screen with no error message.

     
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  • Currently Being Moderated
    Sep 2, 2012 4:09 PM   in reply to Chris Campbell

    I got it to work by going to the Flash Player settings site > Global Storage Settings panel at:

     

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

     

    And then checking: Allow third-party Flash Content to store data on your computer.

     
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  • Currently Being Moderated
    Dec 13, 2012 10:09 PM   in reply to atarvin

    Thanks atarvin. I found the Flash video player wasn't loading on Adobe TV pages, even though YouTube/Vimeo/etc worked fine.

     

    As soon as I changed Flash Player settings to 'allow third-party Flash content' and restarted the browser, the vids work again. Thanks.

     
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  • Currently Being Moderated
    Mar 12, 2013 12:54 AM   in reply to Ron Obvious

    I had the same problems here in Tasmania using the Apple Safari. The Answer is to go to the "Systems Preferences" on your Mac and click on the "Flash Player" icon, then click on the "Storage" option. (I have Block all sites from storing information on this computer - but you can still keep this setting and select just the site you want suchas the adobe.tv).

    Just click on the Local Storage Settings by Site... button. You can then add the http://tv.adobe.com website URL and "allow" Storage Access. All the videos now work on my OS X 10.6.8 Macbook Pro. (And what a great reference tool for the Adobe apps they are).

     
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  • Currently Being Moderated
    Apr 14, 2013 5:48 PM   in reply to Klause25

    Thank you!  This worked for me.  I found this solution while I was "talking" to an Adobe "Chat" representative.  The rep was trying to tell me to re-install Flash Player, when all I needed was to set the storage settings, as outlined by Klause25 on March 12, 2013. 

     
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  • Currently Being Moderated
    Jul 22, 2013 5:35 AM   in reply to Klause25

    Brilliiant!!!~  Tank You, ThaNK YOU, up this point Adobe have been my least favourite flavour.  Your post has solved my problem.

     

    I now look forward to an exciting future with CS6

     

    Much Gratitude from a very grateful Aussie

     
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