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Acrobat Reader X crash when printing

Feb 14, 2011 9:47 AM

  Latest reply: AnuLan, Mar 15, 2013 7:37 AM
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  • Currently Being Moderated
    Mar 30, 2012 11:00 AM   in reply to brian.hart

    Yea, had the same issues, but with almost 260 Citrix servers.  Created package using the customization wizard where I turned off the enhanced security "Protected Mode at Startup", EULA, and all the other stuff you don't want your users messing with and deployed to our test farm and it functioned like a dream.  Last week I applied the recent security updates 10.11 and 10.12 and everything look fine, however, I will have to admit that I didn't kill a tree testing the printing fuctionality.  Well, I'm into day two of updating my production farm with this new version of Reader and it's security updates along with latest updates for Flash and Shockwave.  I'm about 85% done when the phone starts ringing off the hook, it's our Help Desk which  is getting calls from users stating they can't print.  I test and sure enough as soon as I hit the print button, Reader crashes.  I checked my test farm and same thing is happening there where I was able to print prior to the security updates.  So I spend the next two hours un-installing 10x  and re-install the 8.2.6 version we have been using without issue for as long as I can remember till I can get a handle on things.  Run through my install again with the custom mst file, it works, install the security patch and it is now broken.  Seems the security updates over-write your custom settings.  I now have a post install script that sets the application and security settings to the state that I want them. 


    We didn't upgrade to 9x on our Citrix farm due to all the horror stories I read about  on the Citrix and Adobe forums.  When is Adobe going to address the original issue with 10x, why does your application crash when you try to print with the default security settings.  Please fix-it!

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  • Currently Being Moderated
    Mar 30, 2012 11:53 AM   in reply to brainfight

    It's pretty sickening.. they're angling to get tens of thousands of dollars from corporations that need a reliable PDF reader and now the current version is crashy.  They know it is, and they're choosing not to fix it except for paying customers.

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  • Currently Being Moderated
    Mar 31, 2012 5:50 PM   in reply to routerswbellnet

    "Can someone suggest another product from another vendor that we can use in place of Reader X?"


    "so should we change to another reader ? what alternative do you suggest?"


    Yes, as a matter of fact this is exactly what I did - for it's what should always be done when there is a superior or equal alternative (without defect) to an inferior or defective product, I switched. It took about two days of getting used to, and now I know I will never return to Adobe again.  The one I switched to, available free or paid (which gives further capabilities), is actually much more awesome than Adobe's product, at least for my uses.


    This product allows me to mark up pdf files, along with many other functions that the free version of Adobe does not permit.


    It is called pdf-xchange-viewer. It is free (or paid) for both personal and commercial use.


    Here is its homepage:


    I think it blows Adobe out of the water, but at the very least it is an equal, an equal from which at least the user is able to print their documents without issue.


    (Also, and this is just a bonus, I use another program called "PDF Split and Merge" to merge various PDFs, which is also free and also a great product offering services that Adobe's free version does not.)


    Good luck and happy trails saying goodbye to Adobe.


    Lol, this only sounds like an ad, but I promise, it is not!!

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  • Currently Being Moderated
    Apr 5, 2012 5:38 PM   in reply to brian.hart

    There are a couple of workarounds posted here


    In short, you can turn on "Sharing" in the printer properties, and give it a "Share Name"...should print OK after that. It worked for me.




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  • Currently Being Moderated
    Apr 6, 2012 7:03 AM   in reply to CainQ

    Adobe has a hotfix for the 10.1.2 patch which works.  Tested on our DEV and UAT farm with a script that does a silent install of the hotfix and re-sets the registry value to Enable Protected Mode.  So far so good.


    News at 11!


    Jack Motley

    CSX Technology

    904 633-5749

    RNX 633-5749

    Re: Acrobat Reader X crash when printing

    "Failure lies not in falling down. Failure lies in not getting up."

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  • Currently Being Moderated
    Apr 9, 2012 5:08 AM   in reply to TrainCrash







    Olivier Gagnon


    Spécialiste Applications Bureautiques




    Tél. : 514 393-8000 x 2937


    SNC-Lavalin inc.

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  • Currently Being Moderated
    Aug 6, 2012 10:11 AM   in reply to brian.hart

    Ran into the same issue you were experiecing, have you checked the Default Printer?  Once I defaulted the user's printer to one of the office printers, Adobe X stopped freezing.  Switched it back to their home printer, which was not connected, the freezing returned. For giggles, I defaulted to a couple of the non-Adobe PDF Printers, freezing returned.

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  • Currently Being Moderated
    Aug 6, 2012 2:23 PM   in reply to ModrallITDepartment

    I am a personal user and my printer is set accordingly.  My problem was not in printing; my problem that my bank statement would not download in IM 9.  I gave up this morning and went back to IM8

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  • Currently Being Moderated
    Mar 15, 2013 7:37 AM   in reply to ManishPali

    Even with 'Enable Protected Mode..' unchecked I am getting the below error in my Application event log. I use Adobe Reader 11.0.2 in Windows 7 with IE 9 to view PDF forms -

    Faulting application name: AcroRd32.exe, version:, time stamp: 0x511eacd6

    Faulting module name: AcroRd32.dll, version:, time stamp: 0x50d0b924

    Exception code: 0xc0000005

    Fault offset: 0x0006a4ec

    Faulting process id: 0x880

    Faulting application start time: 0x01ce218774519977

    Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

    Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.dll

    Report Id: b2649438-8d7a-11e2-89ec-84d7e7c9833f


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