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File attachments on Mobile Devices

Mar 29, 2012 6:54 AM

Categories: Bug / Error, Question / Need Help Tags: #android #attachment #smart_phone

I created a simple test form with a file attachment button. It works in my PC browser, but hitting the button does nothing on my Android device. Is file attachment not supported on mobile devices and smartphones?

1108 Views   13 Replies   Latest reply: wssuser1, Apr 23, 2013 1:01 AM
 
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  • Randy Swineford
    2,139 posts
    Mar 7, 2011
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    1. Randy Swineford,
    Mar 29, 2012 12:46 PM   in reply to rfgreenwood
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    We currently do not support attaching files on an android device.

    Randy

     
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  • jeffhanley
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    2. jeffhanley,
    Aug 6, 2012 3:31 PM   in reply to Randy Swineford
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    Can I assume that applies to IOS devices also? Thanks.

     
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  • Randy Swineford
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    Mar 7, 2011
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    3. Randy Swineford,
    Aug 6, 2012 3:35 PM   in reply to jeffhanley
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    iOS is technically impossible. You can't select a file within the web browser - iOS doesn't provide this functionality.

     

    On Android its technically possible but we haven't implemented support yet.

     

    Randy

     
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  • jeffhanley
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    4. jeffhanley,
    Aug 6, 2012 3:45 PM   in reply to Randy Swineford
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    Thanks for the fast reply.

     
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  • ecgadmin
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    5. ecgadmin,
    Jan 18, 2013 6:05 AM   in reply to jeffhanley
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    Any update on this thread?  IOS should now support file attachments, however submission is not working properly in forms central.

     
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  • Randy Swineford
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    Mar 7, 2011
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    6. Randy Swineford,
    Feb 22, 2013 10:26 PM   in reply to rfgreenwood
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    In our 2/21/2013 release, we added the ability for respondents to upload attachments as part of their web form submissions on iOS (iPad/iPhone) and Android devices.

     

    iOS only supports image and video uploads (the OS doesn't allow any other file types to be uploaded).

    Android supports any type of file including audio, video and images.

     

    Give it a try and tell us what you think.

     

    Randy

     
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  • jeffhanley
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    7. jeffhanley,
    Feb 24, 2013 7:29 AM   in reply to Randy Swineford
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    Thanks Randy. Good news. I appreciate your follow up.

     

    Jeff

     
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  • wssuser1
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    8. wssuser1,
    Apr 19, 2013 1:21 AM   in reply to Randy Swineford
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    I've been trying the file upload option with an iPhone5 and a Samsung Galaxy - both are giving me problems as follows:

     

    iPhone5 - single file upload is fine but multiple files seem to use the same filename and as a result I get a warning saying I the file is already selected for upload (this is the same whether I choose existing file or take a new picture).

     

    Galaxy - any file I choose gets reported as zero bytes in size and cannot be uploaded.

     

    Any workarounds I can use?

     

    Thanks, Eddie

     
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  • Randy Silvia
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    9. Randy Silvia,
    Apr 20, 2013 7:41 AM   in reply to wssuser1
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    The iPhone5 issue is known and will be fixed in an upcoming release.  If you need to upload multiple attachments, you can add multiple attachment fields, one for each attachement you expect the form filler to upload.

     

    I cannot reproduce the Galaxy issue.  I tested uing a Samsung Galaxy II phone.

     

    Can you provide any more details?  What model phone / tablet are you using?   How were you adding the attachment? Was the file you tried to attach from the gallery? the camera?  Do you know the size of the file you are attaching? When did you see zero bytes, before pressing the submit button or after?

     

    -DevRandy

     
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  • wssuser1
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    10. wssuser1,
    Apr 22, 2013 2:34 AM   in reply to Randy Silvia
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    Thanks Randy. I'll look forward to the iPhone fix.

    I should have said Galaxy Tab - but I have the same problem on an HTC Desire. When I press 'Select File' from my form a window appears giving 3 source options (gallery, music track or voice recorder). When I choose gallery I then get a choice of Camera Shots or All Photos. I then see a list of images when I choose Camera Shots. The images look fine and are ones that I have just taken (on both the Galaxy Tab and HTC Desire). When I select an image and get returned to the form, I then get a red warning stating "File attachments cannot be zero bytes. Please remove this file". That's as far as I can get.

    Eddie

     
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  • ecgadmin
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    11. ecgadmin,
    Apr 22, 2013 6:03 AM   in reply to wssuser1
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    When I try this on a new Galaxy TAB 2, the form simply reloads right after I choose the attachment file to upload.

    Therefore, once the URL form refreshes, I lose all filled information and attachment is not added.

     
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  • Randy Silvia
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    12. Randy Silvia,
    Apr 22, 2013 3:49 PM   in reply to ecgadmin
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    I am not seeing this behavior.  What is your android version?  What browser are you using?

     

    -DevRandy

     
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  • wssuser1
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    13. wssuser1,
    Apr 23, 2013 1:01 AM   in reply to Randy Silvia
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    Model number is GT-P1000 running firmware 2.2. I'm using the default browser (which doesnt have an 'about' to define version etc unfortunately). I'll try update the firmware and load chrome now that I know it works for you. Eddie

     
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