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kwwill87
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Register grayed out--Moving Install

Aug 6, 2012 4:32 PM

I got CS4 Design Premium and Production Premium several years ago.  I needed to get a new motherboard and hard drive for my computer and I'd like to move these programs to the new drive, or at the very least I need them to work with my new board (which is about 7 years newer than my current board).

 

I've since lost the serial numbers/product keys for these suites.  It looks like I registered Production Premium, so I can see my serial number when I sign into my adobe account online, however it doesn't look like I ever registered Design Premium.  When I try to register this from any of the programs (Dreamweaver, Photoshop, etc) Help>'Register' is grayed out (Deactivate and Update are NOT grayed out).  How can I recover this serial number/product key or register my product so that it will show up on my account?

 

From everything I've read, once I get these two serials I should be able to Deactivate my programs and install them on my new hard drive and activate them on there.  Do I have to Deactivate each program, or will deactivating one program take care of the whole suite?

 

Thanks in advance for any help or tips!

356 Views   2 Replies   Latest reply: Mylenium, Aug 6, 2012 11:55 PM
 
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  • Bob Levine
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    1. Bob Levine,
    Aug 6, 2012 4:56 PM   in reply to kwwill87
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    Deactivating any application deactivates the entire suite.

     

    Bob

     
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  • Mylenium
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    2. Mylenium,
    Aug 6, 2012 11:55 PM   in reply to kwwill87
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    Adobe doesn't know what you don't know. If you never registered, there is no way to retrieve a serial post facto. If you bought directly from Adobe and still have the invoice, they may have it somewhere in the database and be able to help, but that's as good as it gets.

     

    Mylenium

     
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