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Activation

New Here ,
Aug 07, 2012 Aug 07, 2012

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I downloaded acrobat x standard and the serial number that I recieved will not activate the download.

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LEGEND ,
Aug 07, 2012 Aug 07, 2012

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Re-run the install with a serial number. if it's still not recognized, get in touch with support.

Mylenium

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New Here ,
Aug 08, 2012 Aug 08, 2012

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Tried that before this enquiry but keep getting message, serial number not valid for this product.

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Adobe Employee ,
Aug 08, 2012 Aug 08, 2012

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Did you purchase online, or was it a boxed product?

Serial numbers are usually language and OS specific. Coudl you check your order verify the OS and Language details.

Also, is this a fresh purchase, or is it an upgrade from an earlier version?

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New Here ,
Aug 08, 2012 Aug 08, 2012

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It was an online purchase. A fresh purchase as I have only ever had reader before. Running Windows 7 on near new laptop.

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Adobe Employee ,
Aug 08, 2012 Aug 08, 2012

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That's great. What about the order details? Did you check for Windows and the language?

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New Here ,
Aug 08, 2012 Aug 08, 2012

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Yes the order says windows english but I may have found the correct download by clicking on the alternate download method, as opposed to the akami download manager. Will try that download as it is still in progress.

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