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Bubbles1027
Bubbles1027
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Can't install Elements 10 on my mac

Aug 3, 2012 4:39 PM

Tags: #photoshop #problem #macintosh #on #adobe #mac #new #install #can't #pc #trouble #computer #download #installation #elements_10 #redownload

Ok, so I bought Photoshop Elements 10 on my PC. But I didn't get it on a disc, I bought it from the website. I had no problems at all. But I recently got a new computer, a mac. So I went to this website and went to my products and whatever and downloaded it. Once it was all installed, I tried opening it, but this weird window came up and it wouldn't open... So, what do I need to do? I just don't know what to do. Please help!

1112 Views   11 Replies   Latest reply: Bubbles1027, Aug 9, 2012 2:22 PM
 
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  • Barbara B.
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    1. Barbara B.,
    Aug 3, 2012 5:19 PM   in reply to Bubbles1027
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    What does the weird window say?

     
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  • Bubbles1027
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    2. Bubbles1027,
    Aug 6, 2012 11:00 PM   in reply to Barbara B.
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    I don't even know.. it's like.. A bunch of strange symbols and letters, like some sort of code or something.

     
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  • Nandini_Gupta
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    3. Nandini_Gupta,
    Aug 6, 2012 11:23 PM   in reply to Bubbles1027
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    Could you let us know if you can spot in that window any of the errors described here:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-usin g-logs-elements.html

     
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  • Barbara B.
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    4. Barbara B.,
    Aug 7, 2012 4:36 AM   in reply to Bubbles1027
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    You can take a screenshot on a mac by pressing command+option+4 and dragging over what you want to capture. The screenshot will appear on your desktop, then you can come here and use the camera button above the message composition area to include it in a post.

     

    It's very hard to make a sensible suggestion with nothing to go on but "A bunch of strange symbols and letters, like some sort of code or something."

     
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  • Bubbles1027
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    5. Bubbles1027,
    Aug 7, 2012 9:38 PM   in reply to Nandini_Gupta
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    No i don't think I saw it there..

     
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  • Bubbles1027
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    6. Bubbles1027,
    Aug 7, 2012 10:10 PM   in reply to Barbara B.
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    I apologize for the bad explanation. Also, I'm having trouble taking a screenshot... I'm searching it up, I'm trying Command+shift+3 and Command+shift+4 but nothing is happening... I tried taking a picture with my iphone and the image file is too large..

     
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  • Barbara B.
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    7. Barbara B.,
    Aug 8, 2012 7:16 AM   in reply to Bubbles1027
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    , I'm trying Command+shift+3 and Command+shift+4 but nothing is happening

    Are you sure? There aren't files appearing on your desktop? If not, then something is wrong.

     
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  • Bubbles1027
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    8. Bubbles1027,
    Aug 8, 2012 5:50 PM   in reply to Barbara B.
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    Alright, I found a different way to capture a picture of the window. This is just part of it.2012-08-08 08.48.51 pm.png

     
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  • Bubbles1027
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    9. Bubbles1027,
    Aug 8, 2012 5:56 PM   in reply to Bubbles1027
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    MZP   ˇˇ∏@  ∫   ¥Õ!∏ LÕ!êêThis program must be run under Win32

      Also, this is the first line of strange symbols that I saw at the very top. But it must be run on Windows? I've looked at the My Products and My Downloads page, where I can see all my order information, and it says that it can be run on Windows or Mac. I just don't understand..

     
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  • Barbara B.
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    10. Barbara B.,
    Aug 8, 2012 9:25 PM   in reply to Bubbles1027
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    You evidently downloaded the windows version. Go back and get the mac version instead. The disc version includes both platforms, but for a download they are downloaded separately.

     
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  • Bubbles1027
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    11. Bubbles1027,
    Aug 9, 2012 2:22 PM   in reply to Barbara B.
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    Okay, but where do I go to get the mac version?

     
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