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neutronbob
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ID CS6 Crashes on Start

Aug 5, 2012 11:08 AM

Tags: #crash #cs6

ID routinely crashes on startup when I double click on an ID file - Windows dialog pops up stating that it is searching for a solution (never finds one).  After that goes away I can double click on the ID file again and all is well  - so it does not stop me from using ID...

 

This used to happen on my laptop with CS-5 but never on my desktop.  Now that I have upgraded to CS-6, it now happens on my desktop as well.  It is now irritating enough to cause me to post a question...

 

Both machines Windows 7 Pro - 64 bit.

 

Any ideas on next steps here?

873 Views   7 Replies   Latest reply: Peter Spier, Aug 7, 2012 6:01 AM
 
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  • Peter Spier
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    1. Peter Spier,
    Aug 5, 2012 11:29 AM   in reply to neutronbob
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    Are you using a font manager?

     
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  • neutronbob
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    2. neutronbob,
    Aug 5, 2012 5:11 PM   in reply to Peter Spier
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    Thanks for the response - no, I am not using a font manager.

     
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  • Peter Spier
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    3. Peter Spier,
    Aug 5, 2012 5:34 PM   in reply to neutronbob
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    The bad news is Windows doesn't produce a crash report with any really useful information, so all we can do is guess...

     
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  • Scott Worthington
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    4. Scott Worthington,
    Aug 6, 2012 11:07 AM   in reply to neutronbob
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    Are there any similar software products on both systems? Antivirus or additional plugins perhaps?

     

    Running through some steps in http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html crosses my mind, particularly running in a simplified startup to see if anything might be trying to monitor the application when launching that first time.

     
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  • neutronbob
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    5. neutronbob,
    Aug 7, 2012 5:46 AM   in reply to Scott Worthington
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    No plugins on either machine...  Similar software on both - Norton AV.  The only change that happened on my desktop was adding CS-6 - problem only occured on my laptop with CS-5.

     

    It definately only happens on first launch - everything is fine after that ...  and ... it seems to happen only if I double click on a file to launch ID for the first time as opposed to using the Start Menu, for example.  If I use Start Menu, ID loads fine everytime.

     
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  • Peter Spier
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    6. Peter Spier,
    Aug 7, 2012 5:59 AM   in reply to neutronbob
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    Could be Norton...

     

    It sounds like somthing isn't getting the chance to finish loading before ID tries to open the file.

     
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  • Peter Spier
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    7. Peter Spier,
    Aug 7, 2012 6:01 AM   in reply to Peter Spier
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    And I second Scott's suggestion to try a simplified startup configuration. Run MSConfig and turn off startup programs that you don't need (which includes pretty much everything on the list, but especially the a/v and any other malware scanner). Test ID, then start adding things back until it fails, presuming it worked on first test.

     
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