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MaxBuck3
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Help me stop Word 2007 from crashing with PDFMaker!

Apr 30, 2012 12:42 PM

Categories: Windows Tags: #word #crash

I'm running Word 2007 (along with other Office 2007 applications) on a Windows 7, 64-bit computer that I recently migrated to.  Every single time I try to create a pdf of a Word .doc or .docx file, the pdf is created OK but Word crashes.  This is a huge nuisance, as I'd like to be able to keep other Word files open as I pdf the one I'm working on.    I'm up-to-date with the Acrobat version (9.5.1); it's Acrobat Pro.  Plenty of room on the hard drive (500 GB, of which 333 GB is free) and plenty of memory (8GB).

 

Note I'm able to create pdfs in PowerPoint and Excel without problems using the Acrobat add-in.  I'm also able to create a pdf from a file shown in Windows Explorer by highlighting the file and using the right-click button to choose "Create PDF." 

 

Any ideas?

644 Views   6 Replies   Latest reply: Bill@VT, Aug 7, 2012 6:08 AM
 
Replies
  • LCleroux
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    1. LCleroux,
    Jun 22, 2012 8:11 AM   in reply to MaxBuck3
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    I have a similar problem. I am running Windows 7 (64bits), Word 2007 and Acrobat X Pro. I can generate a PDF file using Distiller but if I try to use PDFMaker, Word crashes everytime without doing the PDF. I need to use the PDFMaker to create the table of contents in the PDF based on my Word document.

     

    What is going on with PDFMaker and Word?????

     
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  • MaxBuck3
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    2. MaxBuck3,
    Jun 22, 2012 8:45 AM   in reply to LCleroux
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    A very unhelpful reply from me: my system has stopped doing this only within the last two weeks.  I have no idea why, as all the "fixes" I found elsewhere had no apparent effect. 

     

    Good luck.

     
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  • LCleroux
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    3. LCleroux,
    Jun 22, 2012 9:37 AM   in reply to MaxBuck3
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    I am curious. I have Windows 7 (64 bits) SP1, Word 2007 SP3, part of Office 2007 and Acrobat X Pro (10.0.0). What about you? Maybe the solution resides in a service pack of one of the pieces.

     
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  • MaxBuck3
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    4. MaxBuck3,
    Jun 22, 2012 10:41 AM   in reply to LCleroux
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    Windows 7 Professional 64-bit OS, same version of Word (part of Office Professional 2007), Acrobat Pro v. 9.5.1.  My computer is a Sony VAIO with 8 GB RAM and Intel i7-2640M processor running 2.8 GHz.

     
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  • jlprittenhouse1
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    5. jlprittenhouse1,
    Aug 6, 2012 10:53 AM   in reply to MaxBuck3
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    I belive this is because technically Adobe is not supporting Windows 64 bit, so all the features we enjoyed in, say Windows XP, are not supported now. This is an ongoing battle with Adobe who apparently has 0 interest or intent in supporting 64 bit. They SAY they support it, but they only mean you can save to PDF. None of the features like hyperlinks, PDF Maker, TOC, shared reviews, etc. are supported. I think they are literally the only company not supporting 64 bit and their only workaround is to now use 64 bit. (Can you tell I am annoyed - I am. It's been over a year battling them and 0 action on their part.)

     
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  • Bill@VT
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    6. Bill@VT,
    Aug 7, 2012 6:08 AM   in reply to LCleroux
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    The first step for your configuration is to update Acrobat. You are at the initial release and there are several updates. That may resolve your issue. If you have never updated WORD, it would be a good idea to update it also. Both programs have issues for initial releases and the updates are important. For AAX, you need the updates to work with a 64-bit system.

     
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