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kyla1961
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Photoshop installation - RSO3MiddleTierService.exe

Aug 2, 2012 6:57 PM

I keep trying to install Photoshop CS6 and it says that there is a process running in the background (RSO3MiddleTierService.exe)  I need to close. I have closed all  my applications and it still says its still running and I still can't install?? What should I do.

479 Views   3 Replies   Latest reply: Jeff A Wright, Aug 7, 2012 9:06 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 3, 2012 8:53 AM   in reply to kyla1961
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    You can try using your Task Manager or Activity Monitor, depending on your OS, to end the offending process.

     
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  • kyla1961
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    2. kyla1961,
    Aug 6, 2012 4:41 PM   in reply to Jeff A Wright
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    Thanks Jeff, The problem is that I close all applications then go in to Task manager and there is no process listed there called RSO3MiddleTierService.exe for me to end, thats why I don't know what else to do.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 7, 2012 9:06 AM   in reply to kyla1961
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    What other Adobe software do you have installed on your computer?  I am seeing reference to this process being a component of RoboHelp.  You could also try running your computer in a selective startup mode to see if that keeps the process from loading.

     
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