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I have the latest Adobe Flash and Google Chrome, but only get audio not video from nbcolympics.com

New Here ,
Jul 28, 2012 Jul 28, 2012

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I have the latest Adobe Flash and Google Chrome, but only get audio not video from nbcolympics.com.  What else can I try?

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New Here ,
Jul 28, 2012 Jul 28, 2012

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another detail, the ads come through at the start, but when the video comes up it stays black though it appears to be playing and I can hear audio, just no picture.  What can we do?

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LEGEND ,
Jul 28, 2012 Jul 28, 2012

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What is your operating system, version & edition?

What is your web browser?

If you are on Windows, what is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

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New Here ,
Jul 29, 2012 Jul 29, 2012

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I tried updating the drivers as you suggest, they are the latest. I have

Windows 7, with the latest versions of Google Chrome, IE and Firefox

installed and the latest Adobe Flash player installed. Streaming video

works fine from YouTube and other sources, but not from the NBC website. I

get audio and the ad shows as color video but then the video goes black for

the event though we can hear audio so we know it's playing. Any other

ideas? Thanks, Mark

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Guest
Aug 06, 2012 Aug 06, 2012

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I too am having this issue,  When I use Firefox the Flash app crashes, when I use IE9 I get black video but good audio. The advertisement does play perfectly in regular size and full screen.  This is getting very frustrating.  It is interesting to note my HP running Win 7 worked fine using Firefox (my wife steals my best laptop).

Windows 7 Ultimate Service Pack 1, x64, 8 Gb RAM Intel Core2Duo 2.8 GHz Dell XPS Laptop,

IE9. 9.0.8112.16421

Firefox 14.0.1

Flash - I have used 11.3, 11.2 and reverted to 10, no luck

And the rest of the details:

ComponentDetailsSubscoreBase score
ProcessorIntel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz6.4
6.4
Determined by lowest subscore
Memory (RAM)8.00 GB6.4
GraphicsATI Mobility Radeon HD 46706.7
Gaming graphics4091 MB Total available graphics memory6.7
Primary hard disk129GB Free (224GB Total)7.1
Windows 7 Ultimate

 

System
 
ManufacturerDell Inc.
ModelStudio XPS 1640
Total amount of system memory8.00 GB RAM
System type64-bit operating system
Number of processor cores2
Storage
 
Total size of hard disk(s)224 GB
Disk partition (C:)129 GB Free (224 GB Total)
Media drive (D:)CD/DVD
Graphics
 
Display adapter typeATI Mobility Radeon HD 4670
Total available graphics memory4091 MB
Dedicated graphics memory1024 MB
Dedicated system memory0 MB
Shared system memory3067 MB
Display adapter driver version8.631.0.0
Primary monitor resolution1920x1080
DirectX versionDirectX 10

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Adobe Employee ,
Aug 07, 2012 Aug 07, 2012

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For Chrome, please see this bug report:

http://code.google.com/p/chromium/issues/detail?id=139953&q=flash%20audio&colspec=ID%20Pri%20Mstone%...

Reports are this is fixed in the Chrome Canary build which you can find here:  https://tools.google.com/dlpage/chromesxs/

@bencalc - Can you try disabling hardware acceleration to see if it still occurs?

How do I disable or enable hardware acceleration?

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