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ID CS6 hangs on startup

Aug 7, 2012 7:02 AM

Tags: #start #crash #cs6

I tried to start ID CS6 today and it hung during "Startup Services". It gave me a "serious error" message stating and the only option to choose was "Return to Finder".  I restarted the computer and it started up but once the toolbars loaded it hung with a "spinning beachball".  Trashing caches, temp files, prefs and turning off font management resulted in the same hang. Here's my crash log. http://pastebin.com/fhYqX9cM

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 7:09 AM   in reply to MacManSC

    Have you tried replacing your preferences

     

    http://forums.adobe.com/thread/526990

     
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  • Currently Being Moderated
    Aug 7, 2012 7:11 AM   in reply to MacManSC

    Please see Adobe Forums: InDesign CS5.5 Not Responding for how to force a crash from the hang, then post that report, too.

     
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  • Currently Being Moderated
    Aug 7, 2012 7:41 AM   in reply to MacManSC

    I'm not very good with the sample process reports (and John Hawkinson doesn't come around as much as he used to). The crash report shows ID doing something with Digital Publishing just before the crash, though. Are your DP plugins up to date?

     

    The other thing I noticed, and it may not be relevant, is that you are running suitcase. Try removing the suitcase plugin and see if that makes a difference.

     
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  • Currently Being Moderated
    Aug 7, 2012 10:32 AM   in reply to MacManSC

    I think we've seen that crash a few times, and I don't recall the cause, if we even know.

     

    You say you force quit? You could have damaged recovery data causing a problem, so find and empty or rename the InDesign Recovery folder in your user library.

     
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  • Currently Being Moderated
    Aug 7, 2012 11:04 AM   in reply to MacManSC

    That indicates a problem in the other user profile. Inaddition to trashing the prefs, see http://forums.adobe.com/message/4315274 for John's list of other files to trash, and if you didn't emptythe recovery folder, do it. All bets are off if there is bad data in that folder.

     
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