I'm having the same problem. Upon submitting my payment details and clicking 'confirm', I receive the following error:

"We're sorry, but we're having trouble processing your order. Please come back and try again later or call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."

I'm in Australia, if that's relevant.

I called customer support, and they advised me that there was a problem with the payment server and to try after 24 hours. I've tried again; it still doesn't work.

I have the same issue yesterday and today. Tried two credit cards, multiple times from the website and through Adobe sales dept. Called my bank and they said there have been six $1 charges. I called Adobe customer support and they refunded $6 and told me to try another card??? If there was a charge of $1, that should mean it was able to process, but I was told by Adobe customer support that it was 'unauthorized'. Don't know what that means. The bank says it's not on their end. Very frustrating.

Oh... so, apparently, the process was working, after all. Just received a Creative Cloud email out of the blue that was asking me to verify my email address (ohhhhh... would've been nice if I actually knew that was happening -- there was no indication on the page that I should check my email; was completely blank below "4. Confirm.")

When I click the "Buy it now" button on this page https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US& trackingid=JYQGI, I get, "There was an error with this action. Try again later."  I've tried both Firefox and Safari, but it doesn't appear to be a browser issue.

Still having difficulties. I tried purchasing today and went all the way to the Confirm step but appears to be inactive at that point. Card not charged. I've opened up a ticket with support.

I called support and they had to create a new account for me for some reason.  Anyway I'm all signed up and installing After Effects!

I'm experiencing the same problem.

After 12 attempts, 3 different browsers, and new email accounts over the past 3 weeks, no luck.  I have tried a different credit card as per the tech support team indicated in my open job/support ticket.

Now, after trying the different card the transaction still doesn't go through.

The cherry on top is the repeat copy/paste replies from the people handling my open account/ticket telling me to try another card even though I've informed them that I have. (presuming there are people involved).

Losing patience. Help? Anyone there?

Hi Dave,

Yes, I used this card to buy my Adobe Master Collection 5.5 earlier this year, and use it regularly for debit and credit transactions. I purchased and downloaded an e-book yesterday on this card.

I also borrowed a friends card to make the purchase, as suggested by an Adobe rep. The card was from a different lending institution, and that Creative Cloud transaction was never completed by Adobe either.

I've called my bank on two occasions. On the first call the reps told me they saw eight attempts made last month. About 4 of those were my tries, and another 4 attempts were made by an Adobe rep while I was on the phone with them. My bank rep could see that there were eight $1.00 "holds" that went through via Adobe's purchasing system, but it appears that the system never made the second attept to finalize the purchase. I attempted several more times with no success. I called my bank again to see if there were any blocks or security holds on my account, and was assured me that none existed, and that the transactions were ready for clearance on my banks end.

Hope this is useful info.

Many thanks for your time and attention.

-Steve

I'm guessing from the lack of a response that I am out of luck.  I tried again today and Adobe charged my card $1, but did not complete the purchase...  I have never had so many issues trying to buy something.  Is there an ETA on fixing this issue?

I cant purchase either.  Says wrong address (its right) or it will stall and say confirmation and just stop.  I tried all browsers etc.  Nothing works!

I am having some problem with the confirmation screen where there's no button to click on. Please let me know if you can help.

thanks

I have the same problem and I am getting the same message. Tried several different browsers.

If Adobe can't even sell the software, it really makes me wonder if they are able to deliver a quality service with the Cloud.

Can anyone from Adobe do anything ? Solving the problem of ONE client is not enough.

I'm from the Netherlands, so I clicked the second link, but that page still only shows me the American phone numbers. Next to that I prefer making purchases online.

I hope this issue will be solved soon.

~Ben