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JFAAL101
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Problems installing Acrobat X as part of CS6 upgrade

Aug 7, 2012 6:09 AM

Tags: #acrobat #upgrade #cs6

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it.  I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade.  Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...

 

Any ideas?

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 11:16 AM   in reply to JFAAL101

    What is the exact error message which you are receiving?  Is Acrobat 9 still installed?  Do you receive any error messages when trying to install Acrobat 10?  Finally what operating system are you using?

     
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    Aug 7, 2012 11:50 AM   in reply to JFAAL101

    Acrobat Cleaner Tool

     

    Run it, try the install again.

     

    Mylenium

     
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  • Currently Being Moderated
    Aug 8, 2012 1:15 PM   in reply to JFAAL101

    Error 1310 are often permission based.  Please see Error "1310: Error writing to file: C:Config.Msi..." | CS4 products - http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file .html for more information on how to resolve this error.

     
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  • Currently Being Moderated
    Aug 9, 2012 7:57 AM   in reply to JFAAL101

    JFAAL101 if you are continuing to experience difficulties then I would recommend working directly with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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