Bridge CS6 crashes on startup after upgrade from CS5

Report · May 09, 2012

Yesterday I upgraded to Photoshop CS6 using an install disk mailed from Adobe. Photoshop CS6 itself appears to be working fine, but both the 32-bit and 64-bit versions of Bridge CS6 crash on startup with the standard Windows popup ("Adobe Bridge CS6 has stopped working. Windows is searching for a solution..."). Bridge CS5 still works great, as it did before the CS6 installation.

The Windows Event Viewer shows the following message for the crash of the 64-bit version:

Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec28e

Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308138

Exception code: 0xc0000005

Fault offset: 0x000007fee2694c10

Faulting process id: 0x11f0

Faulting application start time: 0x01cd2de2890d2563

Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe

Faulting module path: MMXCore.8BX

Report Id: c7df83bc-99d5-11e1-9969-1c6f65d33927

and the following for the crash of the 32-bit version:

Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec62d

Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308107

Exception code: 0xc0000005

Fault offset: 0x6ae31ec0

Faulting process id: 0xe58

Faulting application start time: 0x01cd2de2487d6d23

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe

Faulting module path: MMXCore.8BX

Report Id: 88541db9-99d5-11e1-9969-1c6f65d33927

I've rebooted multiple times and tried reinstalling from the upgrade disk, but the problem persists.

The installation is on a machine dedicated to Photoshop whose system info is included below. I'm running a multi-disk setup with 1 SSD as my C drive, another SSD for Temp and Scratch (in different partitions on the same SSD), and a RAID 5 array of hard drives for the actual image files. To my knowledge I'm running with the latest drivers of everything.

I'm not sure how to move forward at this point. Any information or assistance would be most appreciated.

David

==================

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 4

Processor speed: 3410 MHz

Built-in memory: 16367 MB

Free memory: 13546 MB

Memory available to Photoshop: 14755 MB

Memory used by Photoshop: 87 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce GTX 570/PCIe/SSE2

Display: 2

Display Bounds:= top: 0, left: 1600, bottom: 1440, right: 2500

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1600

Video Card Number: 1

Video Card: NVIDIA GeForce GTX 570

OpenCL Unavailable

Driver Version: 8.17.12.9573

Driver Date: 20120209000000.000000-000

Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1600 x 1200 x 4294967296 colors

Video Card Caption: NVIDIA GeForce GTX 570

Video Card Memory: 1280 MB

Video Rect Texture Size: 16384

Serial number: 91198925890275526270

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: H:\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

F:\, 32.0G, 31.5G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997

BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Bas Relief 13.0

BMP 13.0

Camera Raw 7.0

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Embed Watermark 4.0

Extrude 13.0

FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mezzotint 13.0

MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mosaic Tiles 13.0

Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Photocopy 13.0

Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Pinch 13.0

Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0

Shear 13.0

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Sumi-e 13.0

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

Underpainting 13.0

Vanishing Point 13.0

Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Wind 13.0

Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Installed TWAIN devices: NONE

Report · May 09, 2012

Interestingly enough a user had this same problem posted in the Photoshop Forum yesterday. http://forums.adobe.com/message/4388012

The OP said he would wait until Adobe helped, so no answer from that post.

The problem lies in the defaulting module MMXCore.88X. Not sure what this means as have only seen this on these 2 posts. A web search does not provide many answers.

Let us know what you find or do not find, as this may be a new problem with CS6.

Did you use CS6 beta? And if so did you unstall it first?

Did you migrate any CS5 stuff to CS6?

Report · May 09, 2012

I did see that other thread, but there seems to be more confusion that clarity there so I am hoping that someone from Adobe will chime in here. MMXCore.88X has been part of the Photoshop installation for several releases now, so again I'm hoping the Adobe folks will have some insight.

David

Report · May 09, 2012

I would recomend you visit the ps thread I referenced occasionally and comment as needed. The Photoshop Forum it is a lot more active and the more eyes that better the chance of getting a solultion.

Even though that is the wrong fourm for a Bridge question, it is an unusual problem that may be related to CS6. You essentially have the CS6 beta program that was coded in March. The recoding will take a little longer so keep your eye peeled for any dot releases. Bridge was recoded as it is now a 64 bit program, but I see from your crash reports it crashes in both programs.

Report · May 09, 2012

This has been sent to a Bridge engineer so hopefully they will give some guidance on this thread.

Report · May 10, 2012

Hi David,

Can Bridge work if you run it as administrator? If yes, will it generate a temp file named like “Photoshop Tempxxxxxx” under the root of C drive when Bridge launch? If still yes, it should be a same issue as what others encountered. And we are investigating this issue now.

Chenglong

Report · May 10, 2012

Hi, Chenglong.

That did it! Thanks.

David

Report · May 11, 2012

Having the same problem here too after upgrade from CS5 Extended to CS6 Extended. I did not install the Beta version. Uninstalled CS5 first and did clean install of CS6. Bridge starts fine but crashes out as soon as the main window appears. Photoshop itself is fine. CS6 package installed on SSD and using internal hard drive as a scratch disk. Resent paying out for the best package in the business and then having to ensure I run as Administrator just to use it.

Adobe - we need a fix for this now.

Report · May 12, 2012

I'm having this same issue. Bridge crashes on startup. I have the 64 bit version installed. Running it as admin seems to work, but I'd rather not be forced to do that.

Report · May 12, 2012

Simaon and digiscuro, as you should see in the post above Adobe is working on fixing the issue. They can reproduce the problem now need to find a coding fix. Hopefully the next dot update will see a solution.

Report · May 16, 2012

Chenglong,

Another user of SSD drives has this same problem. Might it be related to the SSD drivers?

Here is latest OP post with problem. http://forums.adobe.com/thread/1005804?tstart=0

Report · May 18, 2012

Hi,

I have the same problem without using SSD drive, but having set the window's default "Temp"-folder to another location than default.

See --> http://forums.adobe.com/message/4406755

Chris

Report · May 21, 2012

I'll add one more to the pile. CS6 64 under Win7 64. UAC turned off (never used it). Both CS6 and CS6 Bridge set to Administrator status for loading. I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...). I performed a hard reboot and was able to load Bridge so thought I was out of the woods. However after closing CS6 and returning later to resume work, CS6 loads but Bridge does not. I'm not using SSD. Tried loading CS6 with Ctrl key depressed to reset. Bridge still not loading. Tried loading it directly from a shortcut as Admin - no luck. I do have CS5 installed. I did not load CS6 beta. I have a CS6 upgrade from the DVD.

Report · May 21, 2012

mldavistwo wrote:
I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...

Some have reported you need to do a computer re-boot after the recent update for Bridge to work. Try and see it that helps.

The update was mostly to do with cross communication with other programs than bug fixes.

Report · May 21, 2012

Rebooting the computer will enable Bridge to work. However, once I close CS6 / Bridge, I can restart CS6 but Bridge will not restart, giving me the same "Waiting for Bridge CS6..." message but doing nothing. I also note the little Bridge icon in the Taskbar (Win 7 64 bit) but it seems frozen and no menu is available to close it. Only a hard reboot will reset things.

Report · May 27, 2012

mldavistwo wrote:
I'll add one more to the pile. CS6 64 under Win7 64. UAC turned off (never used it). Both CS6 and CS6 Bridge set to Administrator status for loading. I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...). I performed a hard reboot and was able to load Bridge so thought I was out of the woods. However after closing CS6 and returning later to resume work, CS6 loads but Bridge does not. I'm not using SSD. Tried loading CS6 with Ctrl key depressed to reset. Bridge still not loading. Tried loading it directly from a shortcut as Admin - no luck. I do have CS5 installed. I did not load CS6 beta. I have a CS6 upgrade from the DVD.

What you mentioned is a mini Bridge issue, which is not same as the issue mentioned in this thread.

Chenglong

Report · May 27, 2012

Curt Y wrote:
Chenglong,
Another user of SSD drives has this same problem. Might it be related to the SSD drivers?
Here is latest OP post with problem. http://forums.adobe.com/thread/1005804?tstart=0

This should not be related to SSD drive. The reason why most users of SSD drive encounter this issue is they always set the temp folder location to other drive instead of C.

Chenglong

Report · May 21, 2012

Chenglong,

Been awhile since we have heard from you, any progress on this issue?

Report · May 22, 2012

There are a couple of threads on this problem. I can always start Bridge from a cold booted computer, but once I load CS6 and Bridge to work on images and then close them, Bridge cannot restart until the computer is rebooted. I can reload and run CS6 and load individual images into CS6, but I cannot activate Bridge once it is closed until I reboot. I read elsewhere that Adobe has been able to duplicate the problem and is working on it. I have not seen any progress to date. This is apparently not restricted to Win7 but also affects Macs, so there is a bug in the 64-bit coding. I have not tried running CS6 in 32-bit mode, as I don't use it that way. Suggestions to clear settings with a Ctrl-boot have not helped. There seems to be some cache that is not being terminated when the Bridge module closes? (Edited - see below)

One more helpful bit of information. I tried CS6 again and Bridge would not load. I exited CS6 and opened the Windows Task Manager. Under processes, I found Bridge still running, although there was no Bridge icon in the taskbar (as it often displays). So I terminated Bridge under the Task Manager Processes tab, then reloaded CS6 and Bridge came up OK. So the quick fix is to open Task Manager, Processes tab and check to see if Bridge is still running which is preventing a second session from working with a newly reopened CS6. The problem seems to be that Win7 (and Mac?) is not properly closing the first Bridge session thus preventing it from loading a duplicate session, but still unable to work with a reloaded CS6.

Report · May 27, 2012

Curt Y wrote:
Chenglong,
Been awhile since we have heard from you, any progress on this issue?

We do need to fix this in dot update. But we have not yet finalized the time of publishing dot update. Hopefully, it will come soon.

Chenglong

Report · May 29, 2012

The issue is allways the same! For each CS6 Program (Indesign, Illustrator, Photoshop, Bridge, MiniBridge) and it occurs, when you change the Standard User Temp-Folder to another location than the standard setting

If you get back to standard all works fine.

Standard is

Temp=%USERPROFILE%\AppData\Local\Temp

and tmp=%USERPROFILE%\AppData\Local\Temp

But I hope Adobe will fix this behavior and make it possible to change the location of the User - Temp - Folder...

Fotowerkstatt

Report · Jun 03, 2012

Hi,

after using this "start as admin" workaround for some weeks now, I encountered some more problems while using it:

- Nested projects in Photoshop do not work: I cannot import an Illustrator file if I am not using Photoshop as admin. So the "set location to another drive than C:" does not help very well...

- All programs I have to use as admin do not support drag & drop from the Windows Explorer anymore (which is a consequence of admin mode in Windows, but makes working complicated).

- Some preferences won't save, for example things like the window position. That does not cause any trouble in first place, but I wonder if there are more preferences which will be lost on a restart...

This leads me to the same question as above:

How is the progress on this issue? Because it makes it almost impossible for me to work in a reliable way in CS6...

Looking forward to an update

Chris

Report · Jun 03, 2012

Dot release of Bridge have not been out yet to fix the problem.

If you have the temp folder on the C drive does it work for you?

Report · Jun 04, 2012

I just purchased Adobe Design and Web Premium CS6 and have not been able to launch Bridge either. I have read through the various threads and have tried the various solutions mentioned, not a single one has worked. My machine is running Windows Vista Business, Service Pack 2. I seem to be able to launch all of the other applications in the suite except Bridge.

My Windows event log read this:

"Faulting application Bridge.exe, version 5.0.0.399, time stamp 0x4f5ec62d, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000374, fault offset 0x000b06b7, process id 0x9b0, application start time 0x01cd42792231ba8d."

I am not able to run as administrator either. Is there a fix in the works for this? Please advise.

Regards,

Phil Sutphin

Report · Jun 04, 2012

You problems lies with faulting modulle ntdll.dll. Apparently there are lots to things that can cause this problem.

Spy or virus, bad install, bad drivers, and a whole list I see on google.

Don't have a magic bullet. Might start with a virus scan.

Adobe Community

Bridge CS6 crashes on startup after upgrade from CS5

1 Correct answer