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New update took away sound and video tops after 11 sec

Aug 4, 2012 3:36 AM

Today 4.8.2012 i installed new update and after that i lost all sound on flash and youtube and other flash videos frozes after 11 sec.

Yesterday everything work perfectly.


My version is 11,3,31,222

I have windows 7(32bit)

and i am using chrome.


Any ideas?

  • Currently Being Moderated
    Aug 6, 2012 12:48 PM   in reply to Sappirakko

    what's your machine system specs, including the following: sound card model, video card model, processor model, type of OS?

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  • Currently Being Moderated
    Aug 7, 2012 11:40 AM   in reply to Sappirakko

    hmm, i have windows 7 home premium 64-bit and a video card that supports full h.264 video decoding needed for flash video decoding which is AMD Radeon HD 4550 just like your NVIDIA GeForce GT 520 which also supports full h.264 video decoding. I've been having problems on both IE and Firefox with choppy/laggy video playback (audio is fine though) for flash player (this started for me with flash player versions 11.2 and higher). Did you make sure you're using the latest stable version of Flash on the website (11.3.300.268)?

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  • Currently Being Moderated
    Aug 8, 2012 12:02 PM   in reply to Sappirakko

    just make sure you get the latest version of flash. There's two flash installers one for Internet Explorer (or activex) and One for Other Browsers(Firefox, Safari, Opera, etc.) (latest version:11.3.300.268 for both). Chrome doesn't normally allow you by default to install the flash player separately because the flash player plugin is built-in for Chrome (latest version is 11.3.300.265 for Chrome), and go under tools menu on Chrome  of course to see if your chrome browser is up to date to get the latest Chrome flash player plug-in. If getting flash plugin for Chrome 11.3.300.265 doesn't fix the chrome problem. you can actually disable the chrome flash player plugin, and Chrome automatically uses the Flash for Other Browsers plugin.


    You can select manually plugin installers for Internet Explorer And Other Browsers here:


    Here's also more info about flash plugin on chrome:


    On Firefox, was the Flash video playback really choppy/laggy or were you referring to the audio playback being choppy/laggy?


    Also, what type of motherboard model or what's the model of the PC are you using so I can look at the specs?

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  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Aug 8, 2012 2:09 PM   in reply to hikerKS

    Chrome was updated to version 21.0.1180.75m today. 


    To update, please go to Chrome's tool menu and select "About Google Chrome".  Wait until the update has completed and then restart the browser.  You can verify that you are using the latest Flash Player for Chrome by going to the following URL and verifying that Flash is at



    Please let us know if this helps.  If you continue to have problems, please create a new bug report here:




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  • Currently Being Moderated
    Aug 9, 2012 3:45 AM   in reply to Sappirakko

    If Chrome's built-in Flash plugin still doesn't work properly after updating Chrome, then disable Chrome's built-in Flash plugin, and install the Flash Plugin for Other Browsers by selecting it from:

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