After a pefect install, Captivate will not launch. Windows XP Embedded. Service pack 2. "Adobe Captivate has encountered a problem and needs to close..." This message comes up even before the splash screen. Like I said, Captivate seems to install perfectly. Help?
Please follow the instructions.
First try run the Captivate as Admin mode.
try re-create the preferences. Go to this location and rename the Captivate folder.
C:\Documents and Settings\User Name\Local Settings\Application Data\Adobe
Rename the Captivate folder to "old"
Re-launch the Captivate and let me know if that helps.
Sorry I did not get to this sooner as I was travelling for business and had very limited access to email. Or anything else for that matter. I have tried renaming the folder with no resolution. Running Capitvate in Admin does nothing to help the situation, either. Thank you for your suggestions and help so far.
Europe, Middle East and Africa