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KevinHooker
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Why will Captivate not launch after installation?

Jul 25, 2012 12:49 PM

After a pefect install, Captivate will not launch.  Windows XP Embedded. Service pack 2.  "Adobe Captivate has encountered a problem and needs to close..." This message comes up even before the splash screen.  Like I said, Captivate seems to install perfectly.  Help?

579 Views   3 Replies   Latest reply: vishu#13, Oct 16, 2012 1:43 PM
 
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  • Priyank Srivastava
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    1. Priyank Srivastava,
    Jul 31, 2012 2:37 PM   in reply to KevinHooker
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    Hi Kevin,

     

    Please follow the instructions.

     

    First try run the Captivate as Admin mode.

     

    try re-create the preferences. Go to this location and rename the Captivate folder.

     

    C:\Documents and Settings\User Name\Local Settings\Application Data\Adobe

     

    Rename the Captivate folder to "old"

     

    Re-launch the Captivate and let me know if that helps.

     

    Thanks

    Priyank

     
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  • KevinHooker
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    2. KevinHooker,
    Aug 7, 2012 11:25 AM   in reply to Priyank Srivastava
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    Sorry I did not get to this sooner as I was travelling for business and had very limited access to email. Or anything else for that matter. I have tried renaming the folder with no resolution. Running Capitvate in Admin does nothing to help the situation, either.  Thank you for your suggestions and help so far.

     
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  • vishu#13
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    3. vishu#13,
    Oct 16, 2012 1:43 PM   in reply to KevinHooker
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    Hi Kevin,

     

    What is the version of Adobe Captivate you are using?

     

    Try to uninstall Adobe Captivate,  then install it in new Admin account.

     

    Thanks

    VJ

     
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