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problems updating folio builder ID CS6

Aug 7, 2012 1:50 PM

Tags: #install #indesign #updates #cs6 #folio_builder #aam

Hello all. My IT dept and myself are at our wits end--we cannot get ID to update. I opened the Folio Builder pallete and it tells me I need to update. When I attempt to do it from the app, the "update" under the help menu is "grayed out." And also when I download the patch and try it the old-fashioned way, the "manager" that launches says there is an admin issue.

 

Well, I do not have admin privileges, so my IT dept has logged in--both as an admin account and root--but they have the same issues. We even changed my user account to have admin privileges, restarted and there was no change.

 

AND, we uninstalled CS6, 5.5, 5 and 4 that were still on this machine. Re-installed CS6 and still no change.

 

Clearly there is some file/setting somewhere that is confusing InDesign and the updater engine/app.

 

Any thoughts? We are having the same issue on multiple machines.

 

thank you.

509 Views   3 Replies   Latest reply: Prabhjyot Kaur, Dec 7, 2012 1:02 AM
 
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