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Noel Carboni 23,534 posts
Dec 23, 2006
Currently Being Moderated

Adobe ID Screwed Up

Aug 7, 2012 2:26 PM

Looks like, though I'm somehow still logged in here by virtue of a cookie or something, my Adobe ID has been screwed up, or perhaps my password has been cracked and changed by someone.

 

I can no longer log in to my account nor can I get into the feedback.photoshop.com site.

 

Whom should I call?

 

-Noel

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 2:45 PM   in reply to Noel Carboni

    Noel Carboni wrote:

     

    perhaps my password has been cracked and changed by someone.

     

     

    Unlikely to have been changed because your cookie would also stop working to let you in here.

     

    However, the best option I can think of is to start at the Sign In page as shown in the picture below:

     

    2012-08-07_2238.png

     

    Obviously, you need to have access to your registered e-mail.  Try a different browser in which you haven't got any cookies set up so that you don't mess up the one that is working for now.

     

    Good luck and keep us informed.

     
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