Everything was fine with Acrobat X Pro (installed as part of CS6) until today. I used it to view one file and then about an hour later a click on its shortcut on the Windows 7 taskbar produced nothing. A similar result for the executable file in the Windows Program directory. I tried a repair from Control Panel | Programs and Features. I have rebooted the computer. The other programs in CS6 seem OK. I have not tried an uninstall and reinstall yet.
Any idea what the problem may be?
I found the solution on another thread by 818g. However, I wonder if this will happen again in 30 days. It occured the first time approximately 30 days following my installation of Adobe CS6
818g,
Jun 15, 2012 12:38 AM in reply to matthew.thomas
The solution that Jimbo7777 suggested on the parallel thread does work:
It's much faster and less painful than uninstalling/reinstalling the whole suite.
I am having the same problem ... mine began after upgrading from 5.5 which I purchased a few weeks before v6 was announced. I had the problem with a few programs in the suite but was able to iron out most of them (still having some challenges with Bridge and uploading new files into the program). Tech support was some help but was bit by bit rather than a solution to the entire problem. It is INCREDIBLY frustrating ... the only time I can get help is via the phone support when I am supposed to be manning my own phones. If I didn't love the products so much, my credit card would be getting a call to terminate the purchase. This is a brand new machine, Adobe as one of the first and few set of installs/upgrades 5.5/6.0 ... when I talked to one of the Adobe reps at a trade show this week, he said there were a few cases where a new serial number was offered specific to Acrobat Pro due to the glitch. He is supposed to email me when he gets back to the office and has more info, but it has been frustrating.
Hi,
Exactly the same happened to me yesterday. I can say I am quiete computer litterate but lots of users are not, so it was not dificult for me to find an answer to this.
The William LaMartin solution worked perfect for me. However, I think Adobe needs to sort out this bug for all those users who are suffering from this behaviour.
Ok, big thanks to William LeMartin but this solution is not professional support from the Adobe. We paid for legall app and we may expect more serious support.
I have exactly the same problem since upgrade from CS 5.5 to 6.0 on last July. Today I had to reinstall Acrobat and it is totally frustrating - over half a year and still no solution of the problem.
Ditto
This issue started several days ago, which is about 30 days since installing Windows 8.
All of the CS6 Master Suite modules work without issues except for Acrobat, which now works intermittendly. Well, mostly not! Come to think of it, this started right after the latest update...
It leaves the impression the people working on Acrobat don't care about compatibility with the rest of Adobe's products.
Thanks Mike...found the link for the patch at: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html
I am now able to open all my adobe acrobat files. Thanks for the fix...but we really should NOT have to do this. Especially for registered and licensed copies of the program.
Wind-Dancer's link fixes it for us. Nice find, too bad there isn't a posted date on that fix.
This is so incredibly irritating. Patches didn't detect the need for this patch and the Application Manager did not either. Seems like this should be an automatic install. Then again the suite treats Acrobat as the oddball application, it doesn't even group it with the rest of the products.
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