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h2oville
Currently Being Moderated

Adobe Reader 9 Won't Launch

Aug 7, 2012 8:51 AM

I installed Adobe Reader 9 and it won't open.  Running XP Pro.  Tried to open pdfs through IE9 and Google Chrome.  Didn't work.  Reader just won't launch.  Does anyone have any solution(s)??

 
Replies
  • Currently Being Moderated
    Aug 7, 2012 9:39 AM   in reply to h2oville

    Did you download and install it? Can you see it in your list of programs?

     
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    Aug 7, 2012 10:31 AM   in reply to h2oville

    What exactly happens when you try to open it -for example, by double clicking on its icon?

     
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  • Currently Being Moderated
    Aug 7, 2012 11:09 AM   in reply to Claudio González

    For what it's worth, I am having the same issue - when I double click ont he icon, an hour glass briefly flashes, but then goes away, nothing after that.

     
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  • Currently Being Moderated
    Aug 7, 2012 6:34 PM   in reply to h2oville

    H20 - I solved my problem. 

     

    I can't say what exactly was the cause, because later this PM - I did everything I could think of - system restore, a FULL Virus Scan, I used Malwarebytes - nothing solved it.

     

    Until I used Norton Power Eraser - it's advertised to find things that average virus scans can't - and in this case, I beleive it was a corrupt boot record on my machine?   Anyway - I ran it, the whole thing took another 30 minutes or less - and my Acrobat is now back in business.  A frustrating journey - but a statisfying end.

     

    I am NOT endorsing this my any means - your experience may be different.  I take no responsibility on what else could be affected by its use.   But I would not be using the fourum properly if I didn't pass along my experience.  Check out the rating on the page BEFORE you decide to use.    Some other posters could have an opinion as well.

     

    Here is a link - Good luck!

    http://download.cnet.com/Norton-Power-Eraser/3000-2239_4-75181267.html

     
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  • Currently Being Moderated
    Aug 7, 2012 7:13 PM   in reply to DonCard

    My suggestion would be to run the Acrobat and Reader Cleanup Tool

     

    http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then download the full Reader installer from

     

    http://get.adobe.com/reader/enterprise/

     

    After downloading, restart your computer and run the installer before doing anything else.

     
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