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Aiman Said
Aiman Said Calculating status...
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strange email from Adobe - DPS Single edition

Aug 7, 2012 3:13 PM

Tags: #dps

I recieved the following strange message from Adobe :

 

"

You have used all the .folio downloads purchased as part of your Digital Publishing account. It is important that you purchase another .folio download bundle immediately to ensure no disruption in fulfillment of your content."

 

This regarding my purchase of  single edition license few months ago. is there a limit on the number of downloads of a single edition license ?

1384 Views   16 Replies   Latest reply: Jairdom, Aug 20, 2012 2:03 PM
 
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  • Mascord Design
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    1. Mascord Design,
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    Aug 7, 2012 3:45 PM   in reply to Aiman Said
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    I just got one of those too.  I was in the beta program, but since rolled out, have only purchased Single Edition, which does not use Adobe's fulfillment servers.  Is this relating tot he old beta folio?  If so, it's not even available for anyone to download? 

     

    Is this an email sent in error?

     
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  • Aiman Said
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    2. Aiman Said,
    Aug 7, 2012 3:50 PM   in reply to Mascord Design
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    Thanks for your reply, we purchased a standard single edition product at a standard price, as I know there shouldnt be any limitations. The number of downloads of oue magazine reached around 3,000 downloads.

     

    I agree that the email could be an error. but I hate to be surprised 30 days from noe :-(

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    3. Bob Bringhurst,
    Aug 7, 2012 4:15 PM   in reply to Aiman Said
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    If you're a Single Edition customer, you don't have to pay download fees. This email is an error. We'll try to see why that happened.

     
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  • jmlura
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    4. jmlura,
    Aug 7, 2012 7:19 PM   in reply to Aiman Said
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    I got one of these as well. Single Edition user here.

     
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  • xfilexfile
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    5. xfilexfile,
    Aug 7, 2012 9:11 PM   in reply to Aiman Said
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    I Just got the email too , and i purchased Single Edition.

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    6. Bob Bringhurst,
    Aug 7, 2012 9:15 PM   in reply to xfilexfile
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    Those messages to Single Edition customers were sent by mistake. Sorry about the inconvenience.

     
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  • acluk
    15 posts
    Jan 23, 2011
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    7. acluk,
    Aug 7, 2012 9:57 PM   in reply to Bob Bringhurst
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    Pleased to hear it - my immediate thought was to dump DPS!

     
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  • isabel@toogl
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    8. isabel@toogl,
    Aug 8, 2012 8:45 AM   in reply to acluk
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    Same, I got the email yesterday and purchased Single Edition too.

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    9. Bob Bringhurst,
    Aug 8, 2012 8:56 AM   in reply to isabel@toogl
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    Please ignore that message. It was sent erroneously. Sorry about the confusion.

     
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  • Jairdominguez
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    10. Jairdominguez,
    Aug 8, 2012 9:55 AM   in reply to Bob Bringhurst
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    I have the same email! I have a monthly PROFESSIONAL DPS suscription but  just have used single edition in the viewer biulder!!!!! What hapennsss???? I have never used my folio downloads. Actually yesterday before DPS becomes on mantainance y see all my folio downloads avilable, two hours latter i got this email and all my folio downolads were on 0!!!!  This is a joke??? It's impossible!

     

    Please help!

     
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  • daniel.benjamins
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    11. daniel.benjamins,
    Aug 9, 2012 1:49 AM   in reply to Aiman Said
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    I had to check this forum to find out that the email was sent erroneously. No follow up mail from Adobe that it was a mistake...

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    12. Bob Bringhurst,
    Aug 9, 2012 11:50 AM   in reply to daniel.benjamins
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    An Adobe representative is gathering a list of customers to whom the message was mistakenly sent. At that point, he'll send a follow-up message.

     
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  • Jairdom
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    13. Jairdom,
    Aug 13, 2012 7:07 PM   in reply to Bob Bringhurst
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    Hi, no one has follow up whit this issue yet. I'm really worry cause i have an ALERT on my dashboard telling me that my account is restricted for publishing. I really thing you are kiding me! I'm paying for this service!!!!! i need an answer!

     
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  • Himanshu Singh
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    14. Himanshu Singh,
    Aug 13, 2012 10:16 PM   in reply to Jairdom
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    There was a Bug which was the cause for these emails, we have published a Public facing Document regarding this issue:

     

    http://helpx.adobe.com/digital-publishing-suite/kb/dps-se-downloads-us ed.html

     
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  • Jairdom
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    15. Jairdom,
    Aug 14, 2012 3:25 PM   in reply to Himanshu Singh
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    Ok, but i'm a Professional Customer, and i just have published ONE app as a SINGLE FOLIO. It's somme one that could help me via email?  Thanks!

     
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  • Jairdom
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    16. Jairdom,
    Aug 20, 2012 2:03 PM   in reply to Jairdom
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    someone thereee??

     
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