I recieved the following strange message from Adobe :
You have used all the .folio downloads purchased as part of your Digital Publishing account. It is important that you purchase another .folio download bundle immediately to ensure no disruption in fulfillment of your content."
This regarding my purchase of single edition license few months ago. is there a limit on the number of downloads of a single edition license ?
I just got one of those too. I was in the beta program, but since rolled out, have only purchased Single Edition, which does not use Adobe's fulfillment servers. Is this relating tot he old beta folio? If so, it's not even available for anyone to download?
Is this an email sent in error?
Thanks for your reply, we purchased a standard single edition product at a standard price, as I know there shouldnt be any limitations. The number of downloads of oue magazine reached around 3,000 downloads.
I agree that the email could be an error. but I hate to be surprised 30 days from noe :-(
I have the same email! I have a monthly PROFESSIONAL DPS suscription but just have used single edition in the viewer biulder!!!!! What hapennsss???? I have never used my folio downloads. Actually yesterday before DPS becomes on mantainance y see all my folio downloads avilable, two hours latter i got this email and all my folio downolads were on 0!!!! This is a joke??? It's impossible!
Hi, no one has follow up whit this issue yet. I'm really worry cause i have an ALERT on my dashboard telling me that my account is restricted for publishing. I really thing you are kiding me! I'm paying for this service!!!!! i need an answer!
There was a Bug which was the cause for these emails, we have published a Public facing Document regarding this issue:
Europe, Middle East and Africa