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tilobo
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Deactivation of an deinstalled PSE version

Aug 7, 2012 10:47 PM

Tags: #deactivation #elements_8 #photoshop_elements_8

We have a third computer and installed PSE 8. On one of the old computers we deleted PSE 8 without deactivation before.

Now I get a message each time I start PSE on the new computer: We use PSE on three computers! But I can not deactivate PSE on the old one because it is already deleted there!

What can I do?

Thanks a lot for help!

Markus

360 Views   2 Replies   Latest reply: ssprengel, Aug 7, 2012 11:15 PM
 
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  • photodrawken
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    1. photodrawken,
    Aug 7, 2012 11:13 PM   in reply to tilobo
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    For an installation that you no longer have, only Adobe customer support can re-set the activation for you. Use this link to contact them: 

    http://helpx.adobe.com/contact/

     

    If an agent is available, you can initiate an online chat session to get the activation resolved on the spot.

     

    Ken

     
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  • ssprengel
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    2. ssprengel,
    Aug 7, 2012 11:15 PM   in reply to photodrawken
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    You might also just install PSE8 on the old computer and see if it’ll remember it is activated and let you deactivate it.

     
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