I watched an adobe.tv demo of Folio usage, and decided to try it.
I booted InDesign purchased as part of my CS6 upgrade, and opened the Folio Builder window.
It asked me to log in with an AdobeID. I did so, and got a message that my folio software was out of date. I tried letting the Adobe updater find that InDesign needed an upgrade -- it said not. So I pressed the link, downloaded the 2.03 updater, stopped InDesign, and tried to run it.
The updater immediately failed, with an Adobe Application Manager window referring me to a log file. I opened the log file, and it said:
DPS Desktop Tools CS6 2.03 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M2I218
Great help, as in 1964 mainframe software great. An error code with zero explanation? Try later?? Some phase of moon? I would let you be aware that in a past I am actually deeply experienced at designing highly complex software -- natural language/graphical etc.. You haven't told me a thing here.
I try the web, and that error code exists for Adobe, but has no reference for this particular DPS package, on or off the Adobe site. There are occasional terse, quite unpleasantly phrased, and entirely uniformative Adobe person responses for other packages - no further comment to make on this aspect, but arrogance should be ashamed.
While I am trying to get proper window names for this article, I start InDesign CS6 again. Now the Folio Builder mini-window is open, left over from last run. It actually seems to operate -- this in common with some other failed packages mentioned on the web with this code.
- what on this earth does U44M2I218 _mean_?
- what is 'later', as in 'try again later'?
- how would I know that this update actuallly worked, or what update level I am actually on?
- why didn't the normal Adobe Update Manager take care of recognizing and unstalling this update, as it has quite many already with Design/web Premium CS6?
Don't you think this is a bit of a mess?
Thanks for a fix. I'll go now and post this on some bug reporter recommended, which I would no longer be able to find if I hadn't kept the original fail window open. Oh. It's the generic we-don't-really-want-to-hear-so-fix-it-yourself maxi-page. I think I can drill for an ability to speak, given enough patience.
Well, i couldn't. I ended up right back here. Thinking about the thousands of dollars and many, many hours I and others have given you over the years, and the personal involvement.
Go over to the Adobe DPS forum and ask there:
You have to know, that every 6 to 8 weeks there is a new version of DPS. The Folio Builder panel is reacting instantly, if a new one comes out. The issuing date for v22 was yesterday, but it can take a few hours to days that the new version is available through the automatic update system of InDesign CS6.
There should be a direct download link somewhere to get the most recent version of the tools…
Here is a direct download link for the DPS v22 tools for CS6:
Hope that helps…
As I understand you are in a testing phase for DPS. So make sure that for the moment you are building folios with version v21, because the free available Adobe Content Viewer (ACV) is still on version v21. The version v22 ACV will be approved by Apple the next few weeks.
Watch the following thread by Neil Enns:
"Approval Status of Adobe Content Viewer - v22"
Uwe, thank you.
That was very helpful, and appreciated.
Here's the rest of the tale:
- in fact, I was using the downloaded updater, gotten from the link on the Folio Builder panel where it blocked further access.
- I tried again about an hour later. This time the previously downloaded and failing updater worked as expected, running through the Adobe Application Manager, which it launched itself. This had clearly not run before. I am thinking it was a phone-home internet issue which brought the error.
- result seems to be that the update went fine. The version numbers I could find have nothing to do with the 2.03 overall version, so trusting that the package did the right thing. Adobe should normalize of course so the parts etc. contain the overall version as well as their own.
- I understand you perfectly about the lack of sync between the panel worry-response and the actual availability of the automatic update. I think Adobe should not allow this to happen; it's a classic operating system issue, and can be solved.
- I do remember now that the DPS is a system booting into progress. Fine, but if they do that on operational status, responsibility is to make it very smooth, isn't it.
Vielen dank, und Ich glaube, dass meistens software bei Deutsches entwicklers sollen geschaffen sein . Viele besser Erfolg kommt...immer mit die Sorgfalt.
Do you guess I miss very much living nearby? In Basel, and I just met some nice folk just moved there, on their holiday this evening in San Diego.
Europe, Middle East and Africa