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eporter55
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RH8 to RH10 upgrade issues?

Aug 7, 2012 9:05 AM

Tags: #upgrade #robohelp_8 #robohelp_10

Our company is considering an upgrade from RoboHelp 8 to RoboHelp 10 (now that RoboHelp 9 is no longer available directly from Adobe). From the Adobe site, I see that they offer an upgrade path directly from RH8 to RH10 for $599 instead of the $399 for an upgrade from RH9 to RH10.

 

However, I'm interested in learning about any issues that others might have encountered when upgrading from RH8 to RH10. Does anyone have information to share about this?

 

Thanks for your help!

 
Replies
  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
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    Aug 7, 2012 9:20 AM   in reply to eporter55

    Peter Grainge's RH10 Tour is a good place to start (see the link below). The trouble is that no one can tell you whether you will hit any issues when you upgrade. There are too many variables that can affect things. The best thing is to download the trial, take backups of your projects, open them in RH10 and see for yourself. If you find anything, you can always ask a specific question here.

     

    http://www.grainge.org/pages/authoring/rh_tour/index.htm

     
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    Aug 7, 2012 11:55 AM   in reply to eporter55

    LOL as you have thanked me for the reply Colum posted.

     

    I only know what I see in the forums about the experience of others and you have pointed out there haven't been many posts. I think if the early adopters were seeing problems we would have heards something but really it is just too soon.

     

    Rh8 was a nightmare for lists because of the code change. Anything going from an earlier version direct to 8 or later will hit the problem but once cleaned up in 8, then future upgrades should not be affected by that issue.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Aug 8, 2012 1:48 AM   in reply to eporter55

    No problem eporter55. I take solace from being compared to the great and illustrious Peter even if his (and others) contribution to these forums is way ahead of mine. 13500 posts and counting! Peter I dread to think how many you'd get to if you ever retired full time.

     
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    Aug 8, 2012 1:57 AM   in reply to RoboColum(n)

    Nothing like Rick's count when you look at his two logons and add the counts that got lost with forum changes along the way.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
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    Aug 8, 2012 2:11 AM   in reply to Peter Grainge

    Indeed. Over to Rick to bow to a higher authority if there is one. If there is, he will know :-)

     
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    Aug 8, 2012 6:31 AM   in reply to RoboColum(n)

    LOL on the post counts. Keep in mind this is only what, the fourth or fifth different incarnation of the assorted forums we have all been part of through the years? So our counts reflect JIVE forums only. Remember, there was the Macromedia forums before that, and two differernt forum platforms used under Blue Sky/eHelp.

     

    Man, I'm feeling old... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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    Aug 8, 2012 6:37 AM   in reply to Captiv8r

    Geezer!

     

    ;>)

     
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    Aug 21, 2012 2:11 PM   in reply to RoboColum(n)

    I tried the link to the RoboHelp 10 tour, but it only displayed three tabs and no content. Peter G., is the tour still available?

    Carol

     
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    Aug 21, 2012 3:09 PM   in reply to AIR-Chayah

    Yes. Try again and try another browser. I will check tomorrow.

     
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    Aug 21, 2012 11:17 PM   in reply to Peter Grainge

    It's working fine for me. Did you get access?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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    Aug 22, 2012 6:34 AM   in reply to Peter Grainge

    Hi, Peter.

     

    In IE 9, the Contents, Search, and Print tabs appear with a blank screen. When I click the tabs, the javascript void message appears.

     

    In Chrome, the Waiting for www.grainge.org message appears ... forever.

     

    In Firefox 14.0.1, the screen is blank. When I press Enter, the main page flashes and then goes away.

     

    Carol

     
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    Aug 22, 2012 9:15 AM   in reply to AIR-Chayah

    I have just opened the tour in all those browsers with no trouble. It sounds like a firewall issue at your end.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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    Aug 22, 2012 9:16 AM   in reply to Peter Grainge

    Thanks, Peter. I'll check with our IT department.

    Carol

     
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