Did you purchase online, or was it a boxed product?
Serial numbers are usually language and OS specific. Coudl you check your order verify the OS and Language details.
Also, is this a fresh purchase, or is it an upgrade from an earlier version?
Yes the order says windows english but I may have found the correct download by clicking on the alternate download method, as opposed to the akami download manager. Will try that download as it is still in progress.