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AAM reports app as “Installed” but it isn’t.

Aug 8, 2012 2:24 AM

Tags: #application #cs6 #installation #creative_cloud #aam

I’n not exactly sure what went wrong but for some reason the installation of Flash Professional CS6 didn’t work. However, the Adobe Application Manager is reporting it as “installed”. Do I have any way of either re-installing or reseting the AAM so it reports it as needing installation? Rightly or wrongly I have since removed the “Adobe Flash CS6” folder that was created (it never contained anything more than a couple of folders and no app), but this made no difference.

System info: Mac OS X 10.8

Thanks.

401 Views 2 Replies Latest reply: mttkng_, Aug 8, 2012 4:44 AM

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1. Mylenium,

Aug 8, 2012 3:17 AM in reply to mttkng_

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Run the Creative Suite Cleaner Tool, then reinstall.

Mylenium

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2. mttkng_,

Aug 8, 2012 4:44 AM in reply to Mylenium

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Thanks. That sorted it (although it also removed Photoshop for some reason, while leaving InDesign and Illustrator alone, but I’ll just reinstall that too).

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