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69rotty

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Update error with Extension Manager

Aug 23, 2012 3:09 PM

Adobe Extension Manager CS6 Update

Installation failed. Error Code: U44M1P7

Mac runnig 10.7.4

4141 Views 22 Replies Latest reply: Jeff A Wright, Oct 4, 2012 10:07 AM

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1. Jeff A Wright,

Aug 7, 2012 3:15 PM in reply to 69rotty

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If you go to Applications/Utilties/Adobe Application Manager/Core what version of the Adobe Application Manager.app do you have? Have you tried updating to the latest version located in the bottom right hand corner of our download page at http://www.adobe.com/downloads/.

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2. 69rotty,

Aug 7, 2012 4:47 PM in reply to Jeff A Wright

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Version 6.277.0 (I just downloaded it). Rebooted and got the same error when I tried to update. I just loaded the program last night and thought I would check for updates this evening...

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3. Jeff A Wright,

Aug 7, 2012 4:53 PM in reply to 69rotty

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Please try applying the update manually from our Product update page at http://www.adobe.com/downloads/updates/.

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4. 69rotty,

Aug 8, 2012 5:08 AM in reply to Jeff A Wright

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downloaded from the website, but got a different error:
Adobe Extension Manager CS6 Update
Installation failed. Error Code: U44M2P7

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5. 69rotty,

Aug 8, 2012 5:27 AM in reply to 69rotty

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Sorry I downloaded a different file..Found the correct file and it installed correctly, but when I run update from CS6 it give me the same file to update and the same error...

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6. Jeff A Wright,

Aug 8, 2012 1:10 PM in reply to 69rotty

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Interesting it seems the the Adobe Application Manager is still having difficulty with the update. I would recommend contacting our support team for additional investigation. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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7. levico,

Aug 13, 2012 3:46 AM in reply to 69rotty

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Got exactly the same issue

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8. macsavers,

Aug 13, 2012 9:12 AM in reply to 69rotty

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I've run into the same problem. I tried the Adobe Updater from the menu bar and it gave me an error. I downloaded the update directly, then tried to install it and got the "Error Code: U44M2P7" message.

I'm using Mountain Lion 10.8 on a MacBook Pro (mid-2010).

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9. Jeff A Wright,

Aug 13, 2012 10:15 AM in reply to macsavers

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Yes I faced this difficulty as well this morning when trying to apply the same update. I will try troubleshooting it locally and respond back to this thread with the results.

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10. Marco - AWD,

Aug 13, 2012 4:40 PM in reply to 69rotty

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Same here on a Mac running 10.6.8

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11. Alessandro Ghersi,

Aug 13, 2012 5:08 PM in reply to 69rotty

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Same here with Mountain Lion 10.8
Adobe Extension Manager CS6 Update
Installation failed. Error Code: U44M2P7

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12. trixiesirisheyes,

Aug 13, 2012 9:59 PM in reply to 69rotty

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Same here, running Lion 10.7.4, Adobe Application Manager 6.2.112.0 on a Mac Pro. Tried downloading and installing Application Manager6.2_all.dmg. No 6.2.277. This has been going on since July? Ridiculous.

What's also ridiculous is how Bridge crashes every other time I use it. And Photoshop inexplicably froze on me today when I tried to open a file. I was hoping CS6 wasn't as buggy as CS4 - the only reason I didn't upgrade CS3 to CS4 was because of how buggy Fireworks and Bridge were. CS6 is apparently just as buggy, if not more. Sheez.

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13. Jeff A Wright,

Aug 14, 2012 2:37 AM in reply to trixiesirisheyes

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Trixieirisheyes if you can please post a separate thread regarding your issue with Bridge it would be appreciated. I am still investigating the issue with the Extension Manager update at the moment and would rather keep this separate.

Depending on your usage with Bridge I would recommend posting your inquiry to the associated Adobe software forum.

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14. Jeff A Wright,

Aug 14, 2012 5:03 PM in reply to Jeff A Wright

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Just a quick update I have submitted a bug report which includes log files from my local system for additional investigation. I will continue to update this thread as I have additional information.

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15. mtennes,

Aug 15, 2012 6:04 AM in reply to 69rotty

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Although I am not glad that I am not alone, it is of some consolation. Mac OS 10.8

Adobe Extension Manager CS6 Update
Installation failed. Error Code: U44M1P7

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16. LeeWarner,

Aug 15, 2012 9:10 AM in reply to mtennes

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Here's what worked for me on Mac OS 10.6.8.

I manually trashed the the Adobe Extension Manager CS6 from my Applications folder.

I redownloaded the CS6 Extension Manager from here: http://www.adobe.com/exchange/em_download/

I reinstalled the CS6 EM, then ran Adobe Application Manager and then the update installed fine.

Never even rebooted. Just went though the steps.

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17. Jeff A Wright,

Aug 15, 2012 10:33 AM in reply to LeeWarner

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Thanks for the suggestion Lee. This worked for me as well. I applied the 6.0.2 update from the Product update page at http://www.adobe.com/downloads/updates/. I will update the submitted bug report accordingly.

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18. SiCaln,

Aug 21, 2012 3:36 PM in reply to 69rotty

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Thank you I tried this suggestion, I now get this error message

Adobe Extension Manager CS6 Update
Update is not applicable. Error Code: U44M2P28

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19. Jeff A Wright,

Aug 21, 2012 4:12 PM in reply to SiCaln

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SiCaln did you delete the Adobe Extension Manager CS6 folder, redownload from the link provided by LeeWarner, and then apply the update? These steps should resolve the difficulty as the root cause appears to be trying to apply the 6.0.2 update to the 6.0.1 version of Extension Manager.

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20. Kevin Bos,

Oct 1, 2012 6:54 PM in reply to Jeff A Wright

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ok deleted the stuff needing deletion and re downloaded what needed down loading. all is good now.

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21. mikevarney,

Oct 4, 2012 6:34 AM in reply to Jeff A Wright

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I am having the same updte installation error. I get it with both the Extension Manager update (CS6) and the CSXS Infrastructure update.

I tried downloading the Extension Manager from the link (with the manual update), and get the same error when trying to install the manual update.

I also uninstalled my entire Photoshop CS6 installation and installed fresh; no change.

Has this been confirmed as a problem with the patch? Is a fixed patch upcoming?

-- M

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22. Jeff A Wright,

Oct 4, 2012 10:07 AM in reply to mikevarney

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Mikevarney please either rereview Lee's directions or review Can't apply Extension Manager update 6.0.2 | Mac OS - http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html. These steps have been resolving the issue.

From your post it appears that you did not delete the Extension Manager and then reinstall it from the Exchange.

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