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UQCfLM85
Currently Being Moderated

flashplayer.xpt can not be written to C:\Windows\SysWOW64\Macromed\Flash

Jul 20, 2012 8:13 AM

Windows 7 x64

Firefox 14.0.1

flash player 11.3.300.265

 

Hello,

 

installation of install_flash_player_11_plugin.exe ends with the error message that flashplayer.xpt can not be written to C:\Windows\SysWOW64\Macromed\Flash because of missing rights.

 

Who can help me?

 
Replies
  • Currently Being Moderated
    Jul 20, 2012 7:41 PM   in reply to UQCfLM85

    Are you running the installer as an Administrator user?

     

    If yes, see How do I fix Windows permission problems with Flash Player?

     
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  • Currently Being Moderated
    Jul 21, 2012 7:26 PM   in reply to UQCfLM85

    According to your first post, you do have some sort of permission problem.

     

    Can you post the contents of the FlashInstall.log file from that same folder?

     
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  • Currently Being Moderated
    Jul 22, 2012 6:58 PM   in reply to UQCfLM85

    UQCfLM85 wrote:

     

    0022 [E] 00001031 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt:5

    Question: does that file already exist in that folder?

     

    The "Permission Problem" FAQ does not list all possible scenarios under which it may apply, just the most common ones.

     
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  • Currently Being Moderated
    Jul 29, 2012 5:50 PM   in reply to UQCfLM85

    You ran SubInACL because flashplayer.xpt did not exist; is that correct?

     

    UQCfLM85 wrote:

     

    Die Struktur der Sicherheitskennung ist unzulässig.

    There seems to be something wrong in your registry; that is certainly an error I have never seen before.

     

    On the other hand, I do not think that this is the cause why flashplayer.xpt cannot be written to the target folder, when anything else can.

     

    Can you try to run the uninstaller, then delete that folder, and install again?

     
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  • Currently Being Moderated
    Jul 30, 2012 6:11 PM   in reply to UQCfLM85

    This is most puzzling; why can only one file not be written to that folder?  I simply cannot explain that...

     

    One last thing to try: can you run the MSI installer from http://www.adobe.com/products/flashplayer/distribution3.html ?

     

    If that does not work, I will ask someone from the installer team to have a look at this puzzle.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 1, 2012 5:43 PM   in reply to UQCfLM85

    Could you please go through steps 1 - 5 in this post (see reply 15 by me) and either paste the log contents to a reply or email them to ccampbel@adobe.com?  We'd like to get a better idea what's going on with your folders and files.

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 7, 2012 11:13 AM   in reply to UQCfLM85

    Could you try creating a text file named flashplayer.xpt to your C:\windows\syswow64\macromed\flash folder by hand (you'll want to make sure that the extension is xpt, not txt)?  Once created, try running the installer again.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 8, 2012 11:26 AM   in reply to UQCfLM85

    Let's try taking ownership of flashplayer.xpt.

     

    1. Type cmd in the start menu, right click on cmd.exe and "run as administrator"

    2. Navigate to "cd c:\windows\syswow64\macromed\flash\"

    3. Type "takeown /a /f flashplayer.xpt"

     

    Hopefully you receive a success message.  If so, give the installer another try.

     
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  • Currently Being Moderated
    Aug 9, 2012 6:18 PM   in reply to UQCfLM85

    I am starting to wonder if you have a more general problem with your HD.

     

    Can you run a CHKDSK?  Start button | type cmd

     

    In the Command Prompt type chkdsk C: /r

     

    You may need to restart Windows to allow the disk checker to run.  Depending on your HD size this may take a long time.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 10, 2012 12:59 PM   in reply to UQCfLM85

    Could you try downloading Process Explorer from here: http://technet.microsoft.com/en-us/sysinternals/bb896653

    Run it, open Find > Find Handle or DLL… and enter flashplayer.xpt in the search bar.  Once you hit search, what process is displayed?

     

    The next step would be to run Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx), attempt to run takeown again, and save the process monitor log off.  If possible, email it to ccampbel@adobe.com.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 13, 2012 6:35 PM   in reply to UQCfLM85

    Please feel free to email it to me at ccampbel@adobe.com or post it someplace like dropbox or sendnow and send me the link.

     

    I also received an email from another customer this weekend that had run into a similar problem.  Here's what they found and how they were able to resolve the problem:

     

    The reason for blocking the file flashplayer.xpt was the program ThreatFire.
    Although I removed the program from Autostart and no entry in the taskmanager was found a ThreatFire service was running and blocked the installing process.
    After uninstalling ThreatFire completely from the computer I had no problems to install flashplayer.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Aug 14, 2012 4:57 PM   in reply to UQCfLM85

    Thanks for the update and thanks a ton to the customer that sent me this info!!  I've never used Threatfire, but I'm going to give it a try and see how it runs on my system.

     
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