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I purchased a subscription, but all apps read "Try" and header suggests I upgrade

Aug 8, 2012 8:10 AM

Tags: #adobe #creative #subscription #cloud #creative_cloud

Hey Guys,

I just purchased a subscription and so far nothing has reflected the upgrade.

I got the email asking me to verify my email address, and did that successfully. I also got the billing confirmation email, and the subscription shows up in my recent orders.

Is this just something I need to wait a while for?

Michael

323 Views 3 Replies Latest reply: Kendall Plant, Aug 8, 2012 9:19 AM

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1. Kendall Plant,

Aug 8, 2012 9:01 AM in reply to whalesalad2

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Hi Michael -

When you refer to the "Try" message you're seeing, are you trying to download the applications from the product pages? (for example: http://www.adobe.com/products/photoshop.edu.html)

If you have a valid Creative Cloud membership, you'll download the applications by logging into Creative Cloud, and going to the Apps page (http://www.adobe.com/products/photoshop.edu.html). From there, just click on the download link under each of the products.

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2. whalesalad2,

Aug 8, 2012 9:17 AM in reply to Kendall Plant

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Hey Kendall,

I was seeing the following actually: http://wsld.me/IcGP

I logged out of creative cloud, logged back in, and now things to be good. I had 2GB of storage previously, now it reads 20GB and the links say "Download" instead of "Try" for all the apps.

I guess I managed to figure it out on my own, but thanks for the feedback! Also the screenshot was helpful, to know what it should look like for a regular account. Mine looks like that now.

Michael

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3. Kendall Plant,

Aug 8, 2012 9:19 AM in reply to whalesalad2

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Glad to hear that the issue has been resolved
Cheers!

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