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I am trying to push a site live and I am being asked to: "upgrade to a paid Adobe Creative Cloud Membership" (Of course I already have one..)
What the hey??? Any ideas anyone?
-Mark
Hi Mark,
This issue should now be resolve and able to add your domain and go live as required for the site.
Our apologies for this.
-Sidney
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Hi Mark,
It could be that you are trying to upgrade the partner site and not one of your 5 free sites given along with your CC subscription.
Please review the steps needed to create and active your free sites.
The process has 3 steps:
http://forums.adobe.com/docs/DOC-2152
If still stuck please reach out to our accounts team and provide the site url and adobe ID so we can help sort this out.
- http://businesscatalyst.com/contact
Kind regards,
-Sidney
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The three steps you outlined is EXACTLY (to the letter) what I did. I get
the error when I try to push the site live. Should I delete the site ad try
to create one again from scratch??
--
Best regards,
*Mark Bolden
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No do not delete the site instead provide the site that you are trying to push live. I'm thinking you might be trying to push your partner site similar to this client's issue below which cannot be made live. Only sites created within Muse or DW which as part of your cloud membership you'll have 5 free sites.
http://forums.adobe.com/message/4605881
However provide the site URL and we'll confirm.
Kind regards,
-Sidney
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Sure..
I normally worked with other hosting companies (net sol, godaddy, bluehost,
etc..) so I wanted to see what bus catalyst had. I created a test site in
dreamweaver and everything sync'd fine. when I tried to push live it told
me that I needed a cloud subscription. (see info below..)
Dear Mark,
This email contains all the information you need to access your site.
Please keep it in a safe place and refer to it as required.
==========================
Getting Started
==========================
To preview your site, visit: http://markbolden.businesscatalyst.com
To administer your site, visit: http://markbolden.businesscatalyst.com/Admin
==========================
Your Login Details
==========================
Username: mark@smartguy.us
Password: Not included for security purposes.
Forgotten your password? Go to:
http://markbolden.businesscatalyst.com/admin/Index.aspx?A=ResetPassword to
reset it
==========================
FTP Details
==========================
Host: markbolden.businesscatalyst.com
Username: markbolden.businesscatalyst.com/mark@smartguy.us (your FTP
username is the host prepended to your username)
Password: Not included for security purposes.
Privacy - We are committed to protecting your privacy. You have received
this email because you are a registered user of the system. If you wish to
stop receiving this email please contact your system administrator.
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Thanks Mark for the details.
I've passed this onto our accounts team to confirm your CCM subscription. They'll respond and advise further ASAP.
Thanks again for your patience.
-Sidney
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Hi Mark, I am in the BC accounts team. I can see that the site (name: Mark Bolden / id # 479076 / sub-domain URL: http://markbolden.businesscatalyst.com/) you are trying to push live is a BC site which is within a Free BC Partner Portal you have setup. The Partner Portal does not show a Creative Cloud Membership linked to it.
The details of your Partner Portal are showing as, name: Bolden / PP ID # 179788 / membership: Free / user: mark@smartguy.us.
Therefore, to push this site live, you would need to do it from your BC Partner Portal, by logging into: http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal - with your user: mark@smartguy.us & going to the Clients tab > then upgrading the site from Trial to Live.
If you are trying to use your CCM I will need to ask for assistance from someone in that team but at the moment as I mentioned above, there is no link between your PP & a CCM.
I hope this helps. Let me know.
Thanks.
Cheers,
- Carolyn -
BC Accounts Team
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Hi Mark,
This issue should now be resolve and able to add your domain and go live as required for the site.
Our apologies for this.
-Sidney
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Thank you so much!
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Hello Carolyn,
I am having the same trouble. I upgrade to a paid cloud account but still do not see the 5 free BC basic sites. My partner code is: FCMKTZ I'm using Muse to publish. I also have a question on the partner site. Can I edit that site in Muse or Dreamweaver? Thanks for your help.
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I had to actually start uninstall and reinstall Creative Cloud for it to recognize my license.