We're in the process of migrating our exisiting help content over to RoboHelp. I've generated WebHelp content using Robohelp 126.96.36.1992 and moved it to a server. Unfortunately when I open the content in a web browswer, the left-most navigation panel will not load. I've searched these forums far and wide for an existing topic and didn't find an issue quite like mine. I downloaded and installedAdobe's 'RH9 Issue 954 Fix' with the whutil.js fix to no avail.
When I click on our 'online help' link from our https server which links to RoboHelp's index.htm, the left navaigation column is left completely blank in chrome 21.0.1180.60 and firefox 14.0.1, but populated in IE9.
There seem to be tons of topics about chrome not working with RoboHelp, but none of them mention the same behavior in Firefox or that IE functions correctly. Any help with this would be greatly appreciated. Screenshots attached below.
The webhelp works locally (on my machine) and after uploading it to my personal site (not https) it works there as well. Must be an issue with https.
If https is our only option, am I SOL?
That's the question I cannot answer. There may be something that needs to be done on the server to make the help work.
Snippet 6 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp gives an example of a server problem related to an http address. There could be some similar setting that only affects https.
See www.grainge.org for RoboHelp and Authoring tips