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How to contact Adobe Muse Support

May 7, 2013 9:50 AM

The forums are generally the best place to initially ask questions, since fellow users can both provide answers and benefit from the discussion. The support team and development teams both monitor the forum, but the support team's first responsibility is to provide live chat and phone support and the development team's first responsibility is to develop the product.

 

If you're not able to get a timely answer here, Adobe Muse Technical Support is also available via chat or phone:

 

  1. Go to http://helpx.adobe.com/contact/.
  2. Select Adobe Muse (just after Lightroom) from the View all Products and Services list:
    Screen shot 2012-08-08 at 1.04.22 PM.png
  3. Select the appropriate topic from the Tell us what you need help with list:
    Screen shot 2012-08-08 at 1.04.38 PM.png
  4. Click I still need help...
    Screen shot 2012-08-08 at 1.04.59 PM.png
  5. Click Chat Now to start chatting with an agent.

 

Thanks!

Corey

 
Replies
  • Currently Being Moderated
    Jan 11, 2013 8:42 PM   in reply to Corey@Adobe

    It is after hours on friday. there is no chat. I am getting error messages and can not post to my BC site.

    What is the move?

     

    Can not upload my updated MUSE paid site using MUSE > PUBLISH.

    When attempting to upload my MUSE site i get
    "Unknown Adobe BC error has occurred. Status: 0, 0."

    This is going on for 5 hours now. Need to get back into the site.

    Please advise what to do or how to work around.

    -Farley Allen 2012allenlicari@gmail.com

    Thanks.


     
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  • Currently Being Moderated
    Jan 14, 2013 10:46 AM   in reply to Farley Allen

    Hello,

     

    Could you please try uploading the website again as a new site (for testing) and check if you are still getting an error message?

    if yes, could you please send muselog.txt file (present in Username>My documents folder) to muse-ts@adobe.com?

    Please make sure you mention link to this forum in your email.

     

    Regards,

    Sachin

     
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  • Currently Being Moderated
    May 1, 2013 1:11 PM   in reply to Corey@Adobe

    trying to live chat.  when the window opens, i type a message.  when i click send, the message to does not send.  and noone is acknowledging that i am in the chat.

     
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  • Currently Being Moderated
    May 6, 2013 4:09 PM   in reply to tsatp

    Looking for toll free number this page refers to. Doesn't exist.

     
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  • Currently Being Moderated
    May 7, 2013 9:51 AM   in reply to JOEDOCIVEY

    Hello Jodey,

     

    We no longer have phone support options, please use the livechat instead.

     

    Cheers,

    Justin

     
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  • Currently Being Moderated
    Jun 3, 2013 4:42 PM   in reply to Corey@Adobe

    HI,

     

    How do im ake slider go in a differant direction in auto mode?

    Eample I would like slider to go from left to right horizonatally.

    Then I would like a second slider to vertically from top down?

    If not do you know if any future releases will have this feature?

    I would also like to control speed.

     

    Thanks,

    Jay

     
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