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error: the serial number is not for a qualifying product

Aug 8, 2012 1:58 PM

I own design standard creative suite 5 , and recently bought CS6 design standard.  I get an error when I try to activate the software that I do not have a qualifying product.  How can that be? I am using the correct serial number.

Thanks,  (I downloaded from web and had the box sent to me.. and trying to activate the downloaded version)

181 Views   1 Reply   Latest reply: Mylenium, Aug 8, 2012 11:28 PM
 
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  • Mylenium
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    1. Mylenium,
    Aug 8, 2012 11:28 PM   in reply to specialtdays
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    Simply run the installer that comes with the box. If it still doesn't work, get in touch with support.

     

    Mylenium

     
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