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enny1f
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unable to install adobe Extension Manager 6.1 update

Aug 6, 2012 8:27 PM

unable to install Extension Manager 6.1 update on my Mac.  Running Lion

662 Views   9 Replies   Latest reply: enny1f, Aug 8, 2012 6:37 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Aug 7, 2012 11:10 AM   in reply to enny1f
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    What error message are you receiving when you try to install?  What have you tried so far to resolve your difficulties?

     
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  • enny1f
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    2. enny1f,
    Aug 7, 2012 4:09 PM   in reply to enny1f
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    Installation failed. Error Code: U44M2P7

     

    Rebooted computer, downloaded another copy of patch.  No difference.  I am not exactlyan expert here!  What else should I try?

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Aug 7, 2012 4:45 PM   in reply to enny1f
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    Thank you Enny1f.  The reason which I inquire is users often will turn around after suggestions are offered and then tell us they have already completed those steps.  This helps give a clear picture on how to proceed.

     

    First I would recommend checking your version of the Adobe Application Manager.  It is located in Applications/Utilties/Adobe Application Manager/core.  If it is not version 6.2.77 or later then please obtain the update from the bottom right hand corner of our download page.  The download page is located at http://www.adobe.com/downloads/.

     
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  • enny1f
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    4. enny1f,
    Aug 8, 2012 3:30 PM   in reply to Jeff A Wright
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    Hi jeff

     

    Thank you.  I did update the App Manager, 6.2.77, but still cannot install the patch.  I get the same error message.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Aug 8, 2012 3:42 PM   in reply to enny1f
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    Are you able to manually download and install the update from http://www.adobe.com/downloads/updates/?

     
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  • enny1f
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    6. enny1f,
    Aug 8, 2012 4:07 PM   in reply to Jeff A Wright
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    No.  Tired that, and still smae error message.

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Aug 8, 2012 4:10 PM   in reply to enny1f
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    May this help :-

     

    http://forums.adobe.com/message/4445753

     
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  • enny1f
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    8. enny1f,
    Aug 8, 2012 5:10 PM   in reply to Manish-Sharma
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    Thanks, Sharma.  I note that it was a problem back in 2010, so this may not be the same but worth a try.  I will see how I manage it, but sounds a bit advanced for my simple brain.

     
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  • enny1f
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    9. enny1f,
    Aug 8, 2012 6:37 PM   in reply to Manish-Sharma
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    Hi Sharma

     

    I have updated PS on my other computer, and it has installed the patch OK.  So, do I just copy the Extension Manager folder from the successful to the unsuccessful computer, and will it automatically replace; or do I have to uninstall the non-functioning Ext Manager first?  I don't want to screw things up.

     

    btw, not sure why this happened, as I have always updated regularly.

     
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