The badge installation stopped working recently, probably after last Google Chrome update. Problem look like this: after clicking "install now" badge the confirmation window to install Adobe AIR appears ("Would you like to install adobe AIR?"). I click yes, download progress bar goes from 0 to 100%, and then error message appears ("Download error. Try again?"). Click yes - everything repeats.
Also, in Chrome on Windows there is text under the badge: "In order to run <app name>, this installer will also set up Adobe AIR" - but latest AIR is already installed. We used standard installation badge, provided with the SDK.
OS Windows 7 ver 6.1 (build 7600)
Browser Google Chrome 21.0.1180.60 m
Flash Player 188.8.131.52
The problem appears only in Google Chrome, and only on Windows. In IE and FF everything seems to work fine. In Chrome 21.0.1180.57 on Mac OS X 10.7.2 it works fine as well.
You can look at the error here: http://www.jivosite.ru/install_application
Thanks for bringing this up. When you have a chance, please visit this bug and add a comment:
I'm going to talk with the Chrome team to find out the status.
I was able to work around this by doing the following, I realize it's a cumbersome workaround but it does clearly show that this is a PPAPI (pepper) related issue.
Adobe and Google, come on? You can't just break the AIR Badge and leave it like that for days....
People are coming to our site and can't install our AIR app, this has to be fixed ASAP!!!!
We are losing business because of this bug.
Adobe, please reply....
See issue here: http://mediasignage.com/html/get_started.html
Chris, asking average users to poke around in the Chrome plugin config just isn't reasonable. We need a fix (not just a workaround) for this bug ASAP. These bugs (and the lack of collaboration between you and Google) only damage the platform, hurting you guys in the long run.
Please at least give us status updates if something is happening. Communication goes a long way.
Also, I wanted to note that we're repeatedly seeing the following in log files:
[time] Starting runtime background update check
[time] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0. 3670/update
[time] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0. 3670/update to C:\Users\<username>\AppData\Roaming\Adobe\AIR\Updater\Background
[time] Runtime update not available
I'm sorry for the delay, I've been waiting to hear back from the parties involved. Unfortunately, I don't have a good story to tell you. We're aware of this issue but neither Adobe nor Google have a solution planned at this time. The workaround that I provided, is as you've noted, not scalable nor something that you'd want to recommend to all of your customers. That leaves us without the badge install on Chrome, and instead suggesting that you include manual steps for the user to download the AIR runtime and your .air installer.
I'm sorry I don't have a better solution to give you at this time. I'm going to continue to escalate this and see what we can do.
Thanks for the reply...
Adobe has to pressure Google to fix this.
Adobe had said they are "Doubling down" on Adobe AIR. And not supporing Badge install in Chrome is a MAJOR issue.
Please push Adobe management to pressure Google for a workaround, this is not acceptable.
Thanks for updating, Sean.
Chris, thanks for the reply!
Please continue to push Google it as hard as you can. Chrome is the most popular browser toaday, and such inconvenience in application installation is a serious problem for our businesses! Hope for your help!
Thanks for the update, but I'm sure you realise that this absolutely won't do. Breaking a feature with an update is one thing, but in that case I'm sure a fix is coming. However, if either Adobe or Google decided to discontinue this feature (you make it sound like they did), upon which so many companies rely for distributing their software, I would think that a public statement and a viable workaround would be presented...
Can you please ask for clarification higher up in your foodchain and tell us either if this is a bug, soon to be fixed, or a discontinuation for which an explanation is forthcoming?
Erik de Bruin
If what Erik says is true (discontinue this feature)...I think is a new bad action from Adobe that will continue to maintain the perception that Adobe is driving things really bad and is not taking care of customers.
This is other drop that will make people continue to shift from Adobe to other vendors taking into account that products are left in the cold from one day to another.
What happen to Adobe?
Another bad publication from Adobe, and I think no one would it use it even for Video or games, people will be scared of committing to the platform.
Adobe said they are "Doubling down on Adobe AIR", after more than a week, still no fix, sure seems like a bet to me
It look like there is a solution possible, and Google is willing to work with Adobe to make it happen. From "http://code.google.com/p/chromium/issues/detail?id=140854#c35":
We have discussed this with Adobe in the past, and it is possible for Adobe to implement this functionality in a different way by integrating it with a Pepper "broker" that Chrome has provided. We are willing to support their efforts to do this if they wish.
The ball seems to be in Adobe's court...
So now the ball is in Adobe's hat.
Hope someone could respond to it and let us now if Adobe will fight for AIR as they promised or we will see another fail like the ones we used to see from the past 2 years...
Ok Google has replied, and so it seems the Ball is in your Court Adobe.
As per Jeffrey C of Google and I quote: "We have discussed this with Adobe in the past, and it is possible for Adobe to implement this functionality in a different way by integrating it with a Pepper "broker" that Chrome has provided. We are willing to support their efforts to do this if they wish."
So Chris, please relay this to management that it is now up to Adobe to fix this using the Pepper "Broker" feature that is built onto Chrome 21.
Please let us know what Adobe has decided,
Sean - http://MediaSignage.com
I've filed a bug with Adobe here: https://bugbase.adobe.com/index.cfm?event=bug&id=3310921
Looks like Chrome 21's sandboxing broke more things than just Air.swf. It seems that Adobe Connect (which is based on a Flash Add-In?) is also broken:
The workaround (disabling the PPAPI) is the same.
I'm somewhat baffled that Adobe didn't see this coming.
Does anyone know if this blog post from Adobe means the issue is being fixed in September: http://blogs.adobe.com/connectsupport/screenshot-does-not-work-in-chro me/
Quick update. I talked with the engineering manager in charge of the Chrome effort yesterday and learned that we are working on fixing this bug. I don't have a firm date for when this will be resolved, but given the effort and coordination required we suspect it will be up to a few months. Please understand that everyone involved is aware of the impact this bug has on you and your customers and we will do our best to resolve this as quickly as possible.
In the interim, our recommendation for Chrome users continues to be to include links to the runtime (http://get.adobe.com/air) and your .air installer. I'll update this thread when I have new information, but feel free to post back or email firstname.lastname@example.org if you'd like an update.
A new Chrome 21 problem with AIR has come up:
Specifically, it seems that LocalConnection between Flash and AIR is broken. In my case, the whole point of being able to launch the installed AIR application is so that my SWF can communicate with it via LocalConnection.
Is this problem also going to be fixed along with the rest of the AIR issues? If the badge installation / AIR launching features were fixed it would be meaningless without LocalConnection.
Marcus Fritze wrote:
I have exactly the same problem, but I think Adobe and Google are working very hard to fix this problem.
I'm not sure... In the Chrome ticket, the first comment is "This is intended behavior as we consider this functionality to be deprecated in Chrome." This comment makes me wonder if it is going to be fixed at all.
I've brought this new issue up with the team, and I've also entered a internal bug for us to investigate (3313029). My hope is we'd be able to address both issues simultaneously. I'll let you know what I find out.
Both the AIR badge install and Chrome/AIR LocalConnection are essential to our browser/AIR hybrid applications, which we built for our partners on the assumption that Adobe APIs would remain supported and stable. Please let us know when this breakdown in the integrity of the Flash Platform will be addressed.
We encounter the same issue. We use Air Badge for our application install. Given the fact that most of our users use Chrome, this is really embarrassing (for us, for Adobe, for Chrome).
Here is a short screencast that shows the bad unfortunate user-experience:
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